Operational Manager

Direct2Success IT Solutions, a New York-based digital services firm specializing in SEO, digital marketing, UI/UX design, web development, and IT infrastructure, is looking for an experienced Operations Manager to join its onsite team in Satellite Town, Rawalpindi. This full-time position requires managing daily office operations during the evening shift from 2:00 PM to 11:00 PM, Monday through Friday. The role is vital in ensuring seamless workflows, coordinating between creative and technical teams, handling office administration, and maintaining organized records to enhance overall business efficiency.

Key Responsibilities
- Oversee and monitor daily office operations to ensure smooth and efficient functioning.
- Serve as the onsite point of contact during working hours, promptly resolving operational issues.
- Coordinate with graphic designers to track project timelines, deliverables, and priorities.
- Collaborate with developers to monitor project progress, deadlines, and address any blockers.
- Maintain accurate office records, including employee files, attendance logs, and internal documentation.
- Manage day-to-day office administration such as supplies, equipment, and general upkeep.
- Track task assignments and follow up with team members to ensure timely completion.
- Ensure compliance with company policies, procedures, and workplace standards.
- Support HR functions including attendance tracking, leave records, and basic onboarding coordination.
- Act as a liaison between management and staff, communicating updates, instructions, and feedback.
- Identify workflow inefficiencies and recommend improvements to optimize operations.
- Prepare periodic reports on office operations and team performance for management review.
- Assist with scheduling and coordination of internal meetings as required.
- Help maintain a professional, productive, and well-organized office environment.

Required Qualifications
- Minimum of 2 years’ experience in operations management, office management, or team coordination.
- Strong organizational skills with meticulous attention to detail.
- Ability to manage and coordinate cross-functional teams, including creative and technical staff.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities and capacity to make independent decisions.
- Proficient in managing office records, documentation, and basic reporting.
- Skilled in MS Office and Google Workspace applications (Docs, Sheets, Calendar).
- Ability to multitask and remain composed in a fast-paced environment.
- Availability to work onsite full-time during the evening shift (2:00 PM – 11:00 PM, Monday to Friday).
- Prior experience in a digital agency, IT company, or creative services environment is preferred.

Preferred Qualifications and Benefits
- Bachelor’s degree in Business Administration, Management, or a related field.
- Experience with project management or task-tracking tools such as Trello, Asana, or ClickUp.
- Basic understanding of design and development workflows.
- Competitive salary ranging from PKR 60,000 to 70,000 per month, based on experience.
- Collaborative and growth-oriented work environment.
- Opportunity to work closely with leadership and cross-functional teams.
- Stable, full-time onsite role with consistent working hours.

This position offers a unique chance to contribute to a dynamic digital services company by managing operations in a fast-paced, creative setting.