Operations Assistant

We are looking for a highly organized, proactive, and detail-oriented Operations Assistant to support the daily functions of our business. In this role, you will play a vital part in ensuring smooth internal operations by coordinating tasks across various teams, maintaining accurate records, and managing deadlines efficiently. This position is ideal for someone who enjoys working in a dynamic, fast-paced environment and thrives on problem-solving and organization. Each day will bring new challenges and opportunities to contribute to the company’s success.

Key Responsibilities
- Support daily business operations and ensure timely completion of tasks.
- Coordinate schedules, meetings, appointments, and internal activities.
- Manage and organize documents, files, spreadsheets, and company records.
- Accurately update internal systems, CRM platforms, and databases.
- Monitor tasks, deadlines, and follow-ups across multiple departments.
- Assist with onboarding processes and other administrative procedures.
- Facilitate communication between team members, clients, and external partners.
- Prepare reports, spreadsheets, presentations, and other operational documents.
- Track important information, metrics, and operational activities.
- Identify inefficiencies in processes and recommend improvements.
- Support management with ad-hoc projects and operational initiatives.
- Follow established procedures while taking initiative to resolve issues.
- Ensure the team has the necessary information and resources to operate efficiently.

Required Qualifications
- Previous experience in administration, operations, customer service, business support, or related roles.
- Excellent organizational and time-management skills.
- Strong attention to detail.
- Clear and professional written and verbal communication abilities.
- Proficiency with spreadsheets, documents, email, and online business tools.
- Ability to prioritize multiple tasks and consistently meet deadlines.
- Strong problem-solving and critical-thinking skills.
- Proactive and able to work independently.
- Reliable, accountable, and highly organized.
- Comfortable working in a fast-paced environment.
- Willingness to learn new systems and processes.

Preferred Qualifications and Benefits
The ideal candidate naturally maintains organization, takes ownership of tasks without reminders, and follows up as needed to ensure completion. Comfort with managing shifting priorities, communicating with diverse stakeholders, and maintaining accurate records is essential. Above all, you should take pride in enhancing business efficiency.

This is a full-time, in-person position with a probation period of three months. During probation, the salary range is PKR 35,000 to 40,000 per month. Working hours are Monday to Friday, from 12:00 PM to 8:00 PM PST. Continuation beyond probation depends on satisfactory performance and company needs.

We offer a professional and collaborative work environment, practical experience in customer support and client communication, and training in customer service processes. There are opportunities for career development, skill enhancement in communication and problem-solving, and performance-based progression.

Candidates must strictly adhere to the specified working hours and be able to commit consistently. The selected candidate will be employed directly by ACEFINCH SMC Pvt. Ltd., with recruitment support provided by a partner agency.

ACEFINCH is an equal opportunity employer, welcoming applications based on skills, qualifications, and potential without discrimination. If you are dependable, proactive, and eager to contribute to a growing business, we encourage you to apply.