Operations Assistant

Evaluate Health, an Australian medicolegal services provider, is seeking a dedicated Admin Associate to join their team in DHA Phase 6, Lahore. This full-time, on-site position plays a vital role in supporting the Operations Manager by ensuring smooth daily operations, effective coordination across teams, and accurate tracking of doctor appointments. The successful candidate will contribute to maintaining operational continuity, timely issue resolution, and comprehensive reporting to enhance overall efficiency.

Key Responsibilities
- Operations Monitoring: Oversee daily activities, track outstanding tasks, deadlines, and operational issues across teams to ensure smooth workflow.
- Appointments & Doctor Utilisation: Manage doctor schedules, monitor bookings, attended appointments, cancellations, and DNA (Did Not Attend) cases using Google Sheets, calendars, and authorised MEDirect portals.
- Referral Support: Track private, OPSA, and other referral opportunities, identify unutilised appointment capacity, and follow up on actions to improve referral conversion rates.
- Staff Coordination: Liaise with staff and team leaders to follow up on pending tasks, monitor workload, productivity, and overdue deliverables.
- Reporting: Prepare daily operational updates that include appointment utilisation, pending tasks, referral opportunities, and unresolved issues.
- Cross-Team Coordination: Facilitate communication between Australian, Pakistani, and Philippine teams while maintaining accurate handover records.
- Issue Escalation: Detect workflow gaps and scheduling discrepancies, resolve routine matters within delegated authority, and escalate significant issues to the Operations Manager.

Required Qualifications
- Bachelor’s degree in Business Administration, Management, or a related field is preferred.
- Approximately 1–2 years of relevant experience; capable fresh graduates may also be considered.
- Proficiency in Excel/Google Sheets and Google Calendar.
- Strong English communication skills, with excellent organisation, attention to detail, and follow-up abilities.
- Ability to prepare accurate reports, manage multiple priorities, and handle confidential information responsibly.

Preferred Qualifications and Benefits
- Experience in healthcare administration, clinic scheduling, or familiarity with Australian business environments is advantageous.
- The role offers the opportunity to work in a dynamic, cross-cultural setting supporting teams across multiple countries.
- Working hours are Monday to Friday, 7 am to 3 pm, providing a structured work schedule.

The Admin Associate will report directly to the Operations Manager and assist in executing established operational procedures. While the role supports operational efficiency and coordination, it does not involve independent strategic decision-making, disciplinary actions, staffing approvals, or major commercial decisions.

The primary objective of this role is to enhance operational visibility, optimise appointment utilisation, ensure timely task completion, and facilitate effective communication across teams, thereby supporting the Operations Manager in maintaining efficient daily operations.