Operations Associate

Located in Gulistan-e-Johar, Karachi, this full-time position offers an opportunity to join a dynamic team as an Operations & Recruiting Associate. The role involves supporting daily business functions with a focus on recruiting and HR administration, alongside operational tasks such as spreadsheet management, task tracking, client communication, scheduling, documentation, and general office support. The ideal candidate communicates effectively, is proficient in Excel, and can independently manage recurring tasks after initial training and guidance. The work schedule is Monday through Friday from 5:00 p.m. to 2:00 a.m. Pakistan Time, with occasional Saturdays as needed.

Key Responsibilities
- Support recruiting activities including candidate sourcing, interview coordination, follow-up, and maintaining applicant records.
- Create, update, and maintain Excel spreadsheets, trackers, databases, and CRM systems.
- Track assigned tasks, meet deadlines, and provide timely progress updates.
- Assist with onboarding processes and routine HR administrative duties.
- Support client outreach and follow-up communications.
- Help prepare and publish social media content.
- Coordinate calendars, meetings, and scheduling arrangements.
- Prepare, organize, and proofread reports, documents, and business records.
- Follow written procedures and maintain accurate, organized files.
- Troubleshoot issues by reviewing instructions, attempting reasonable solutions, and clearly communicating problems and prior steps when seeking assistance.
- Assist with special projects and other operational or administrative duties as required.

Required Qualifications
- Completion of A Levels or equivalent education is required; a bachelor’s degree is preferred.
- Minimum of one year experience in office administration, operations, recruiting, customer support, or a related role.
- Practical skills in Microsoft Excel, including data entry, sorting, filtering, formatting, and basic formulas.
- Strong written and verbal English communication skills, including professional email and phone etiquette.
- Excellent organizational and time-management abilities, capable of handling multiple assignments and meeting deadlines.
- Reliable follow-through with the ability to keep task records current and promptly report delays or obstacles.
- Ability to learn new processes, apply feedback, and complete recurring tasks independently after training.
- Flexibility to support various business functions beyond a single specialized HR area.
- Must be able to commute to the Gulistan-e-Johar area in Karachi.

What Success Looks Like
Success in this role is demonstrated by maintaining accurate and up-to-date Excel files and task trackers, completing assigned work on time or communicating delays early, and providing updates proactively without repeated reminders. The candidate will handle recurring tasks independently after training and communicate clearly and professionally with candidates, clients, and colleagues. When encountering issues, they will provide a clear explanation of the problem and the steps already taken before requesting help.

This role offers a chance to develop a broad skill set across operations and recruiting functions within a supportive environment, contributing to the smooth running of business activities and client relations.