Operations & Booking Manager

Grand Palace Marquee (GPM), located in Shahdara, Begum Kot, Lahore, is seeking a dedicated and proactive Operations & Booking Manager with 1 to 3 years of relevant experience. The successful candidate will be responsible for managing daily venue operations, handling customer inquiries, converting leads into confirmed bookings, and ensuring the seamless execution of weddings and other events. This role requires strong client-handling skills, excellent coordination, and the ability to work efficiently in a fast-paced environment. Experience in banquet halls, wedding marquees, hotels, restaurants, or event management is essential.

Key Responsibilities

Bookings & Sales:
- Manage inquiries from walk-in customers, phone calls, WhatsApp, and social media platforms.
- Conduct venue tours for prospective clients, explaining packages, menus, pricing, available dates, and booking terms.
- Follow up with potential clients to convert inquiries into confirmed bookings.
- Negotiate packages within approved pricing limits and meet monthly booking targets.
- Maintain an updated booking calendar and accurate records of advance payments and outstanding balances.
- Coordinate with clients regarding event requirements, guest counts, and any special arrangements.

Event & Venue Operations:
- Oversee the complete setup and preparation of the venue before each event.
- Ensure readiness of the hall, entrance, stage, lighting, furniture, and dining arrangements on time.
- Coordinate with floor supervisors, waiters, decorators, electricians, kitchen staff, and other teams involved.
- Monitor food service, event timing, and service standards throughout the event.
- Address last-minute client requests, operational challenges, and customer complaints professionally.
- Conduct pre-event and post-event inspections to maintain quality and readiness.

Staff & Management Coordination:
- Assign responsibilities and coordinate staff duties during events.
- Monitor staff attendance, punctuality, grooming, and overall performance.
- Facilitate effective communication between booking, operations, kitchen, and service teams.
- Report operational issues, customer feedback, and booking performance to management.

Required Qualifications
- 1 to 3 years of experience in wedding marquees, banquet halls, hotels, restaurants, or event management.
- Strong communication, negotiation, and customer service skills.
- Ability to manage multiple bookings and events simultaneously.
- Excellent coordination, problem-solving, and leadership abilities.
- Basic computer proficiency, including MS Excel and WhatsApp Business.
- Flexibility to work evenings, weekends, and public holidays.
- Highly organized, responsible, and comfortable working in a dynamic event environment.

Preferred Qualifications and Benefits
- Basic monthly salary of PKR 60,000.
- Performance-based incentives and commissions on confirmed bookings, offering additional earning potential.
- Opportunity to work in a professional environment with prospects for career growth.
- Hands-on experience in a reputable marquee with exposure to a variety of events.

This position requires in-person attendance at the venue in Shahdara, Begum Kot, Lahore. Interested candidates are encouraged to apply through online job platforms or visit the venue for further consideration. This role offers a competitive salary starting from PKR 50,000, with significant growth opportunities based on performance.