Operations Coordinator - Banking - TJ / 1893609

Our client, NRSP Microfinance Bank Limited, is seeking an Operations Coordinator - Banking to support branches located in Fateh Jang, Gambet, Hassan Abdal, Jhelum, Sara e Naurang, Taxila, Bunner, Upper Dir, Pindi Bhattian, and Swat. The Operations Coordinator plays a vital role in overseeing daily operational activities to ensure the smooth and efficient functioning of the branch. This position involves managing key processes such as account opening, fixed deposits, remittances, clearing, and cash management, while ensuring strict adherence to internal policies and banking regulations. The Coordinator works closely with operational staff, providing coaching and training to improve performance and maintain high service standards. Although this role does not include direct team management responsibilities, it requires active problem-solving and coordination with branch management to uphold customer satisfaction and operational efficiency. The role also emphasizes cost control, branch profitability, vendor payment management, security oversight, and compliance with loan disbursement conditions set by the Branch Credit Committee. Flexibility is essential, as the Coordinator may need to perform cash handling duties to ensure uninterrupted branch services.

Key Responsibilities

- Monitor operational staff activities and job performance to ensure compliance with internal standards and banking regulations.
- Supervise critical operational functions including account opening, term deposit receipts, remittances, clearing, and cash management.
- Ensure full compliance with all relevant internal rules and regulatory requirements governing banking operations.
- Provide coaching, training, and conflict resolution support to operational staff to enhance their skills and service delivery.
- Collaborate with branch management to address staff-related issues and maintain a productive work environment.
- Maintain high levels of customer service quality and satisfaction through effective supervision and support.
- Monitor branch cost structures and income streams to promote profitability within budget limits.
- Communicate monthly branch performance reports and business results to operational staff to encourage continuous improvement.
- Oversee maintenance and upkeep of branch premises and fixed assets to ensure a safe and efficient working environment.
- Manage branch security protocols to safeguard assets and personnel in accordance with internal policies.
- Ensure all loan disbursement prerequisites are met in line with approvals from the Branch Credit Committee.
- Coordinate timely vendor payments to support smooth operational workflows.
- Perform cash handling duties in the absence of tellers to maintain seamless service delivery.
- Execute any additional operational tasks assigned by management to support branch objectives.

Required Qualifications

- Proven experience in banking operations or a related financial services environment.
- Strong knowledge of banking regulations, operational procedures, and compliance requirements.
- Excellent organizational and multitasking abilities with attention to detail.
- Effective communication and interpersonal skills to support coaching and collaboration with staff and management.
- Problem-solving skills with the ability to work independently and adapt to changing priorities.
- Basic understanding of financial controls, cost management, and branch profitability principles.
- Ability to handle cash transactions accurately and responsibly when required.

Preferred Qualifications and Benefits

While specific preferred qualifications and benefits are not detailed, candidates with prior experience in microfinance or similar banking sectors, along with a proactive approach to operational excellence, will be highly regarded. The role offers an opportunity to contribute to the growth and efficiency of multiple branch locations within a reputable microfinance institution.

This position demands a dedicated and adaptable professional committed to maintaining operational integrity and delivering excellent customer service in a dynamic banking environment.