Operations Coordinator

We are seeking a detail-oriented and proactive IT Operations and Support Specialist to manage and maintain our system installations, monitor live site statuses, and provide comprehensive IT support for office infrastructure. This role involves tracking inventory, supporting installation processes, troubleshooting remotely alongside field teams, and ensuring smooth daily operations both in the field and within the office environment.

Key Responsibilities

Operations:
- Manage inventory by tracking stock movement, assigning kits for each installation, conducting monthly counts, and proactively flagging reorder needs.
- Monitor the status of all live sites every morning, record updates in the tracking system, and escalate any offline sites promptly on the same day.
- Support installation activities by preparing kits and checklists, setting up and activating devices and accounts, and verifying that each installation is fully operational.
- Provide live troubleshooting support remotely while field teams are on site, diagnosing issues related to devices, connectivity, or platforms, guiding field personnel through fixes, and logging all resolutions.
- Assist Business Development Managers (BDMs) in preparing client progress reports and submit a concise weekly operations summary to the Operations Manager.

Office IT Support:
- Resolve hardware and software issues across office devices including laptops, desktops, printers, Wi-Fi networks, email accounts, and software installations or updates.
- Coordinate with the Office and HR Manager to set up laptops and accounts for new employees and recover assets upon exit, ensuring the IT asset register is up to date.
- Maintain essential IT operations such as antivirus protection, system updates, and regular data backups. Log all IT support requests and escalate complex issues to external vendors as needed.

Required Qualifications
- Diploma or degree in IT, Electronics, Computer Science, or a related discipline.
- Minimum of 2-3 years’ experience in IT support, field technical support, or operations roles.
- Practical knowledge of Windows and/or Mac troubleshooting, including networking fundamentals such as Wi-Fi, routers, IP configuration, and 4G/SIM connectivity.
- Strong proficiency in Excel or Google Sheets for managing inventory and tracking site statuses.
- Ability to remain calm under pressure, communicate clearly with field teams and clients, and be available during on-site operations.

Key Performance Indicators
- Daily logging of site statuses with same-day resolution or escalation of offline sites.
- High percentage of live sites remaining online and uploading data consistently.
- Accurate inventory counts each month with no installation delays due to missing stock.
- Timely closure of office IT support requests within agreed response times.

The position offers a monthly salary range of Rs40,000 to Rs50,000 and requires on-site presence at the office location. This role is ideal for candidates who thrive in dynamic environments and enjoy balancing operational oversight with hands-on technical support.