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Operations Coordinator

Tech Direct Support - TDS Unverified

Lahore , Pakistan

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Posted 2 days ago 16 views Report Job

About the role

Tech Direct Support is hiring an Operations Coordinator to join our Lahore team. You'll be looking after the day to day operations for security companies in Australia: managing guards, building rosters, approving timesheets and keeping clients happy.

What you'll do
  • Build and manage rosters and schedules for security guards across multiple Australian sites
  • Fill last minute shifts for sick calls, no shows and pull outs so every site stays covered
  • Approve guard timesheets and check hours before payroll
  • Check guard licences and compliance before shifts start
  • Talk with clients by phone and email, handle their requests, queries and complaints
  • Manage the shared inbox and reply to emails on time
  • Keep records up to date in our rostering systems (GuardHouse, FieldServicer, Monday.com)
What we're looking for
  • 1+ year in operations, rostering, scheduling, dispatch or customer support
  • Good English, both written and spoken, and comfortable on calls with Australian clients
  • Strong with Excel and quick to learn new software
  • Organised, calm under pressure and good at following up
  • Happy to work Australian hours, including some weekends
  • Experience with Australian clients or the security industry is a big plus
Why join us
  • Work with Australian clients and build real international experience
  • Supportive team and room to grow into a senior role

Skills

Excel Shift Coverage Australian Clients Security Guards Security Operations Working Under Pressure Time Management Monday.com FieldServicer Guardhouse Operations Coordination Email Management Licence and Compliance Checks Payroll Hours Verification Timesheet approval Client Communication Customer Support Dispatch Scheduling Rostering

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
First Shift (Day)
Job Location:
Lahore, Pakistan
Gender:
No Preference
Age:
18 - 65 Years
Career Level:
Mid-Level
Maximum Experience:
2 Years
Apply Before:
Oct 28, 2026
Posting Date:
Oct 22, 2026

Tech Direct Support - TDS

· 11-50 employees - Lahore
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