Operations Executive

DNA BPO Solutions (Pvt.) Ltd., a UK-based company operating with international clients, is seeking a motivated and professional Operations Executive to join their team in Gulberg Greens, Islamabad. This role involves working the evening shift from 5:00 PM to 1:00 AM. The ideal candidate will possess excellent English communication skills, strong organizational abilities, and the confidence to liaise effectively with UK-based stakeholders. This position focuses on operational coordination, communication, and supporting day-to-day business activities within a structured and professional environment.

Key Responsibilities:
- Manage day-to-day operational calls and communications with professionalism.
- Coordinate effectively with internal teams and UK-based stakeholders to ensure smooth operations.
- Oversee daily operational tasks, provide timely updates, and conduct necessary follow-ups.
- Maintain accurate records, reports, and all relevant operational documentation.
- Ensure timely and efficient execution of assigned responsibilities.
- Handle operational issues professionally and escalate them when necessary.
- Adhere strictly to company procedures, data protection policies, and operational standards.

Required Qualifications:
- Excellent verbal and written English communication skills.
- Confident and professional communication style.
- Strong problem-solving and decision-making abilities.
- Ability to manage multiple tasks efficiently and prioritize workload.
- High attention to detail and strong follow-up skills.
- Proficiency in computer use, particularly MS Office applications.
- Previous experience in operations, customer service, or a similar role is advantageous.

Preferred Qualifications and Benefits:
- Competitive salary commensurate with experience and capability.
- Opportunities for professional growth and career development within the company.
- Exposure to UK-based operations and international client interactions.
- Work within a professional and structured organizational environment.
- Become part of a growing and dynamic company.

Please note, this is not a traditional call center role. There are no sales targets or commission-based earnings involved. The position is focused on operational coordination, communication, and supporting daily business functions.

Candidates with the required communication skills, confidence, and professionalism to work with an international team are encouraged to apply.