Operations & Growth Lead

We are seeking a motivated Operations & Growth Lead to join our team in Islamabad or Rawalpindi. This role requires a dynamic professional who can simultaneously drive sales growth and manage live, on-ground operations within a fast-paced delivery environment. The ideal candidate will be responsible for both business development and operational execution, ensuring seamless delivery processes while expanding our client base.

Key Responsibilities
- Generate new sales leads and onboard potential clients, particularly e-commerce partners.
- Oversee day-to-day live operations, including managing riders, order flow, and dispatch efficiency.
- Monitor order fulfillment, rider performance, and overall service quality to maintain high standards.
- Collaborate with internal teams to ensure smooth execution of deliveries and resolve operational challenges.
- Optimize delivery routes, minimize delays, and improve key operational performance indicators (KPIs).
- Build and maintain strong relationships with clients to ensure ongoing customer satisfaction.

Required Qualifications
- Proven experience in logistics, supply chain management, or delivery operations.
- Strong leadership skills with the ability to manage and motivate riders and field staff effectively.
- Comfortable working in a fast-paced, real-time operations environment that demands quick decision-making.
- Excellent communication and problem-solving abilities.
- Experience in sales or business development is considered an advantage.

Preferred Qualifications and Benefits
- Opportunity for professional growth within a scalable operations model.
- Hands-on experience in live logistics management and business expansion initiatives.
- Competitive salary starting from Rs45,000 per month, complemented by performance-based incentives.
- This is a full-time, in-person position based in Islamabad or Rawalpindi.

If you are driven to contribute to both operational excellence and business growth, this role offers a unique chance to make a significant impact in a dynamic delivery company.