OPERATIONS MANAGER

We are seeking a seasoned Operations Manager to lead and take full ownership of our daily business operations. The successful candidate will focus on enhancing internal processes, managing team performance, implementing effective systems, and ensuring accountability across departments. This role requires a highly organized, analytical, and proactive professional who can make sound decisions independently while maintaining discipline and a results-driven approach.

Key Responsibilities

- Oversee and manage daily company operations to ensure smooth workflow.
- Optimize internal processes and develop Standard Operating Procedures (SOPs) to enhance efficiency.
- Monitor employee productivity, track deadlines, attendance, and key operational performance indicators (KPIs).
- Identify inefficiencies and bottlenecks within operations and develop actionable process improvements.
- Coordinate activities and communication between various departments to maintain alignment.
- Ensure compliance with company policies and procedures across teams.
- Address operational issues and manage escalations promptly and effectively.
- Prepare regular reports for management to provide insights on operational performance.
- Support employee performance management, including training and guidance on processes.
- Maintain accountability within teams and continuously seek ways to improve organizational efficiency.

Required Qualifications

- Minimum of 3 years of professional experience in operations or management roles.
- Proven leadership skills with strong decision-making capabilities.
- Excellent organizational and problem-solving abilities.
- Experience managing teams and operational processes.
- Solid understanding of KPIs relevant to operational success.
- Demonstrated experience in developing and implementing SOPs.
- Strong communication skills, both verbal and written.
- Ability to work effectively under pressure and meet deadlines.
- High level of accountability, integrity, and professionalism.
- Capacity to work independently with minimal supervision.
- Strong analytical skills and attention to detail.
- Proficiency in reporting and documentation.

Compensation

The position offers a competitive monthly salary ranging from Rs80,000 to Rs120,000, commensurate with experience and qualifications.

Application Questions

Candidates will be asked to provide information regarding their years of operations experience, the number of employees they have managed, KPIs they have been responsible for, a self-assessment of their leadership skills on a scale of 1 to 10, and their experience handling employee performance issues.

Work Location

This is an in-person role requiring the candidate to be present at the company’s physical office.

This opportunity is ideal for a motivated operations professional looking to contribute to a dynamic organization by driving operational excellence and fostering a culture of accountability and continuous improvement.