Operations Manager- GIS

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro supports clients in achieving ambitious goals and building sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to helping customers, colleagues, and communities thrive in a rapidly changing world.

Key Responsibilities

Maximize process efficiency and cost-effectiveness by implementing strategic planning, ensuring contract compliance, and establishing strong governance mechanisms. Collaborate with senior stakeholders to develop both strategic and operational plans for the account, including identifying new geographic markets to diversify revenue streams. Maintain a thorough understanding of client experiences to proactively address potential issues.

Ensure strict adherence to contract terms by meeting all SLA parameters and maintaining a “green card” status for the account. Review audit findings and drive corrective actions to prevent non-compliance. Continuously monitor delivery quality, budget adherence, and timelines to guarantee optimal service.

Oversee delivery governance by aligning with customer goals and key performance indicators, ensuring these are consistently exceeded. Track progress through delivery dashboards and management information systems, identifying risks and addressing project escalations promptly to avoid revenue leakage. Manage invoicing processes in accordance with contract terms, ensuring timely submission and resolution of any client queries.

Collect and analyze relevant statistics, including costs and customer service metrics, to inform decision-making. Take ownership of budgeting and expense tracking to maintain financial discipline within the account.

Drive outstanding performance against contractually agreed key metrics by regularly evaluating accuracy, service quality, and compliance. Lead the team through structured cadence calls to monitor progress, implement quality controls, and ensure margin targets are met. Coordinate with workforce management to optimize resource allocation, maintain compliance with manpower agreements, and plan for future staffing needs.

Manage resource allocation and retention by conducting effective planning to maximize productivity. Monitor resource fulfillment against account requirements and delivery costs, working closely with delivery leadership to minimize inefficiencies. Promote retention through targeted training and certification programs, and foster team engagement via one-on-one interactions and other initiatives to enhance workforce stability.

Collaborate with internal stakeholders to resolve issues and ensure seamless project delivery, maintaining high standards of operational excellence.

Required Qualifications

- 8 to 10 years of relevant experience in managing large accounts and driving operational excellence.
- Strong expertise in Geographic Information Systems (GIS) and mapping technologies.
- Proven ability to lead strategic planning, contract compliance, and resource optimization.
- Experience in managing delivery governance, financial tracking, and client relationship management.

Preferred Qualifications and Benefits

Wipro encourages professionals who are passionate about reinvention and continuous growth. The company offers an environment that empowers employees to evolve their careers and skills alongside the business. Joining Wipro means becoming part of a purpose-driven organization that values innovation and adaptability in a dynamic industry landscape.

This role provides an opportunity to contribute to a modern digital transformation partner, working with cutting-edge technologies and diverse global teams to shape the future of business and technology.