Operations Manager

We are looking for a highly organized and proactive Operations Manager to oversee daily client operations and implementation activities. This role involves translating business decisions into actionable plans, coordinating with multiple stakeholders, maintaining thorough operational documentation, and ensuring projects progress on schedule. The ideal candidate is an independent self-starter who can manage competing priorities, communicate effectively with U.S.-based clients, identify obstacles, and drive tasks to completion with minimal supervision.

Key Responsibilities

- Own the day-to-day execution of implementation plans across multiple client engagements, ensuring timely completion of deliverables.
- Translate business decisions into clear tasks with assigned owners, deadlines, and measurable outcomes.
- Track project milestones and maintain up-to-date status reports to ensure commitments are met.
- Coordinate communication between clients, internal teams, and stakeholders to maintain momentum on initiatives.
- Identify operational gaps and propose practical solutions to improve workflows.
- Maintain accurate project plans, implementation trackers, and client documentation to provide clear visibility into progress and outstanding items.
- Prepare agendas, materials, and status updates for client meetings, capturing decisions and action items.
- Follow up with stakeholders to ensure accountability and task completion.
- Create and maintain Standard Operating Procedures (SOPs), process documentation, process maps, KPI scorecards, and operational trackers.
- Proactively identify delays, risks, and blockers, resolving issues independently when possible or escalating with context and recommendations.
- Build and maintain strong professional relationships while holding stakeholders accountable in a respectful and professional manner.

Required Qualifications

- Minimum of 3 years of experience in Operations, Project Management, Implementation, Client Success, Business Operations, or a related field.
- Proven track record of owning projects or initiatives through to successful completion.
- Experience supporting U.S.-based clients or companies.
- Excellent written and verbal communication skills in professional English.
- Strong organizational and project management skills with the ability to juggle multiple priorities effectively.
- Ability to work independently with minimal supervision.
- Demonstrated follow-up skills and stakeholder management capabilities.
- Confidence in communicating with senior stakeholders and holding team members accountable professionally.
- Proficiency with spreadsheets, project management tools, CRM systems, or documentation platforms.
- Quick adaptability to new software and workflows.
- Strong problem-solving, judgment, and decision-making abilities.

Preferred Qualifications and Additional Attributes

- Takes ownership of outcomes, not just assigned tasks.
- Able to understand goals, determine necessary actions, and organize work without detailed instructions.
- Proactively communicates delays, risks, or unclear issues.
- Comfortable engaging with senior stakeholders and driving projects forward.
- Maintains clean documentation, accurate trackers, and reliable follow-through.
- Adapts communication style to suit founders, clients, managers, and frontline employees.
- Thrives in ambiguous environments by finding practical solutions.
- Committed to operational excellence and continuously seeks process improvements.

A typical day involves reviewing active client projects and implementation trackers to prioritize tasks, prepare for client meetings, provide status updates, and coordinate with stakeholders. You will also create SOPs, develop KPI scorecards, update documentation, and resolve operational issues. Regular communication with U.S.-based clients and internal teams ensures commitments remain on track. The day concludes with updating trackers, documenting progress, identifying risks or blockers, and setting priorities for the following day.

Interview Process

1. Initial Screening
2. Client Interview
3. Offer Stage