Operations Manager

MHP Times is seeking a motivated and detail-oriented Education Consultant to join our expanding team. This role involves working closely with the Admissions and Operations departments to support students throughout the entire consultancy process. The ideal candidate will be eager to learn beyond a single task, gaining a comprehensive understanding of our operations and taking on increasing responsibilities as the role evolves. This position offers an excellent opportunity for individuals passionate about international education, particularly focused on Italy and Europe, who want to develop their expertise in student admissions and consultancy.

Key Responsibilities

- Conduct thorough research on universities, degree programs, scholarships, admission requirements, application procedures, and deadlines.
- Identify suitable study opportunities for students based on their academic profiles.
- Communicate professionally with clients via calls, messages, and meetings.
- Understand student needs and guide them through various stages of the admission process.
- Prepare, review, organize, and maintain student documentation.
- Assist with university applications and online admission portals.
- Follow up with clients regarding pending documents, deadlines, and application progress.
- Collaborate closely with Admissions, Operations, and other internal teams.
- Maintain accurate client records, application updates, and internal documentation.
- Stay updated on international education opportunities, especially in Italy and Europe.
- Address client queries and communicate important updates clearly.
- Manage multiple applications and priorities while meeting deadlines.
- Support daily operational requirements of the company.
- Adapt to additional tasks and responsibilities as the company grows, gaining a broad understanding of MHP Times’ services and workflows.

Required Qualifications

- Strong research and internet searching skills.
- Proficient written and spoken English.
- Excellent communication and client-handling abilities.
- Ability to explain complex information clearly and effectively.
- Strong organizational and time-management skills.
- High attention to detail, especially when handling applications and documents.
- Capability to manage multiple clients and deadlines simultaneously.
- Professional and responsible attitude.
- Ability to work independently and as part of a team.
- Good command of Google Drive, Google Sheets, Microsoft Office, and online platforms.
- Willingness to continuously learn about universities, admissions, and international education.
- Ability to work under pressure and take ownership of responsibilities.
- Problem-solving mindset with a proactive approach to research before seeking solutions.

Preferred Qualifications

- Previous experience in educational consultancy or student counselling is advantageous but not mandatory.
- Knowledge of Italian or European universities.
- Understanding of international admission procedures.
- Familiarity with scholarships and study-abroad opportunities.
- Experience handling university applications or working with students.
- Awareness of visa, pre-enrolment, or document-related processes.
- Background in client management, administration, or operations.

Training and Development

Selected candidates will undergo a structured training and evaluation period covering:

- MHP Times’ complete working process.
- University and program research methodologies.
- Student profile assessment.
- Application and documentation procedures.
- Client communication standards.
- Internal coordination and reporting systems.
- Admission processes relevant to different countries and universities.

Performance will be assessed based on learning ability, research quality, communication, professionalism, accuracy, discipline, and overall contribution.

Benefits

- Competitive market salary.
- Regular performance evaluations.
- Performance-based rewards and incentives.
- Recognition for exceptional performance and responsibility.
- Professional training and continuous learning opportunities.
- Exposure to international universities, admission systems, and education markets.
- Opportunities for professional growth and increased responsibilities.
- Collaborative work environment with direct coordination across departments.
- Chance to develop expertise in international education consultancy, university admissions, and client management.

This is a full-time, on-site position open to all qualified candidates. We encourage individuals who are eager to learn, take responsibility, and grow with the company to apply. If you have strong research, communication, and problem-solving skills and are interested in a professional career in international education consultancy, we welcome your application.