Operations Manager

Source Everest, a Denmark-based company providing customer service, offshore HR, administrative, and web development support since 2010, is seeking an experienced Operations Manager. The successful candidate will be responsible for overseeing daily office operations, coordinating staff, supporting HR functions, managing procurement, and maintaining communication with customers and business partners in Denmark. This full-time, on-site role is based in Johar Town, Lahore, with working hours spanning an 8-hour shift between 3:00 PM and 3:00 AM, six days a week (Monday to Saturday).

Key Responsibilities

Operations & Staff Coordination:
Manage daily office operations and coordinate staff schedules to ensure adequate coverage. Monitor attendance, performance, and task completion, following up with team members to meet deadlines. Identify and resolve operational issues promptly while providing regular updates to management.

HR & People Coordination:
Coordinate recruitment activities including interviews, onboarding, and training. Organize staff feedback sessions and performance reviews, maintain employee records, and assist in updating training materials. Support the implementation of company policies and handle staff-related administrative tasks.

Customer & Business Communication:
Address customer queries, complaints, and communications via email, chat, and calls when necessary. Respond professionally to customer feedback and maintain confident communication with customers, management, and business partners in Denmark. Ensure all written communication is accurate, professional, and timely.

Administration & Documentation:
Maintain company records, files, archives, and documentation. Prepare and organize internal reports, correspondence, and other documents. Support management with daily administrative needs and ensure proper maintenance of administrative systems.

Procurement & Vendor Coordination:
Liaise with suppliers and vendors to obtain quotations, follow up on purchases and deliveries, and maintain procurement records. Communicate effectively with external business partners through email and phone.

Required Qualifications

- Minimum of 5 years of proven experience in operations, administration, HR coordination, customer service, or office management.
- Strong skills in staff coordination and managing day-to-day operational activities.
- Excellent spoken and written English is essential.
- Confidence in communicating with international customers and business partners.
- Strong organizational skills with the ability to follow up diligently.
- Exceptional attention to detail and ability to multitask effectively.
- Proficient in professional documentation and email communication.
- Ability to work independently and take full ownership of responsibilities.

Preferred Qualifications and Benefits

- Salary starting at PKR 200,000 per month, commensurate with experience and profile.
- Generous bonuses and bi-annual salary reviews.
- Paid training period to ensure smooth onboarding.
- Complimentary lunch and refreshments provided.
- Long-term employment opportunity with exposure to Scandinavian-style HR, customer service, and operational practices.

This role is ideal for someone who proactively follows up before deadlines become issues, notices operational gaps without prompting, communicates confidently with both staff and management, keeps records well-organized, handles customer interactions professionally under pressure, and embraces accountability as a core principle. Candidates should reside in or near Johar Town, Lahore.

Work Location: On-site at Johar Town, Lahore.