Operations Manager

Diamond Direct Luxury is seeking a highly organized and results-driven Retail Operations Manager to oversee daily retail operations at its Lahore location. The successful candidate will ensure smooth store functioning by managing staff, monitoring sales performance, maintaining inventory control, and enhancing operational efficiency. This role demands a strong leader with excellent management skills and business acumen, capable of driving a team within a professional luxury jewellery retail environment to deliver exceptional customer experiences.

Key Responsibilities

Daily Store Operations: Manage day-to-day activities of assigned retail locations, ensuring efficient operations aligned with company policies. Maintain showroom presentation, cleanliness, merchandising standards, and uphold high-quality customer service. Develop and implement procedures to boost operational productivity.

Team Management & Staff Supervision: Lead and coordinate sales associates and store personnel, overseeing attendance, punctuality, and performance. Create staff schedules to ensure adequate floor coverage, conduct training sessions, performance evaluations, and team meetings. Enforce adherence to company policies, professional standards, and sales procedures.

Sales Performance & Business Development: Track daily, weekly, and monthly sales metrics, set sales targets, and motivate the team to meet business goals. Analyze sales reports to identify growth opportunities and recommend strategies to increase revenue. Monitor individual sales performance and implement improvement plans. Collaborate with management on promotions, marketing campaigns, and customer engagement initiatives.

Inventory & Stock Management: Oversee jewellery inventory, including stock transfers and receiving processes. Maintain accurate inventory records and conduct regular audits, with special attention to high-value items such as diamonds, gemstones, and precious metals. Ensure proper documentation and accountability for all inventory transactions. Coordinate stock requirements with purchasing and management teams.

Customer Service & Client Relations: Uphold exceptional customer service standards consistent with luxury retail. Manage customer complaints, escalations, and special requests professionally. Develop strategies to enhance customer satisfaction and encourage repeat business. Monitor customer feedback and service quality regularly.

Financial Reporting & Administrative Management: Prepare operational and sales reports on a daily, weekly, and monthly basis. Monitor store expenses, operational costs, and cash-handling procedures. Work closely with accounting and finance departments to ensure accurate POS transactions, sales records, and financial documentation. Report operational challenges and business performance to senior management.

Management & Strategic Coordination: Collaborate with company leadership to implement business strategies and identify operational challenges. Recommend practical solutions and assist with new store openings, expansion planning, and overall business development. Ensure consistent operational standards across all company locations.

Required Qualifications

- Bachelor’s degree in Business Administration, Management, Marketing, or a related field.
- Minimum 3 to 5 years of experience in retail operations, preferably within luxury retail, jewellery, fashion, or high-end customer service.
- Proven leadership and team management skills.
- Excellent communication skills in English and Urdu.
- Strong knowledge of retail sales, inventory management, and business operations.
- Proficiency in Microsoft Excel, reporting tools, POS systems, and inventory management software.
- Strong analytical, organizational, and problem-solving abilities.
- Ability to multitask and perform well under pressure.
- Honest, responsible, detail-oriented, and highly professional demeanor.

Preferred Qualifications and Benefits

Diamond Direct Luxury offers a competitive salary ranging from Rs60,000 to Rs160,000 per month, based on qualifications and experience. Performance-based incentives are also provided. This position presents an excellent opportunity to work with a well-established luxury jewellery brand, offering professional growth and leadership development. Candidates will gain valuable exposure to luxury retail management, diamonds, and international jewellery business operations in a professional and growth-oriented environment. The role requires in-person attendance at the Lahore location.