Operations Manager - (Mizaaj Restaurant)

Mizaaj Restaurant is looking for a skilled and results-driven Manager Operations to lead the overall management and daily activities of the restaurant. The ideal candidate will act as the operational head, ensuring smooth coordination among all departments while maintaining high service standards. This role requires effective team leadership, strong organizational skills, and a focus on driving business performance to achieve the restaurant’s goals.

Key Responsibilities
- Take full ownership of the restaurant’s daily operations and overall functioning.
- Oversee and coordinate front-of-house (FOH), back-of-house (BOH), kitchen, service, and support teams to ensure seamless workflow.
- Manage opening, operational processes throughout the day, and closing procedures efficiently.
- Lead staff management including scheduling, attendance tracking, enforcing discipline, conducting training, and evaluating performance.
- Monitor sales performance, control costs, manage inventory, reduce wastage, and maintain operational controls.
- Ensure compliance with standard operating procedures (SOPs), food safety regulations, hygiene standards, and service quality benchmarks.
- Maintain high levels of customer service and guest satisfaction by promptly addressing operational issues.
- Resolve customer and staff-related concerns effectively to foster a positive work environment.
- Track overall restaurant performance and ensure achievement of sales and operational targets.
- Prepare detailed operational reports and provide regular updates to senior management.

Required Qualifications
- Proven experience in restaurant or quick service restaurant (QSR) operations management.
- Strong understanding of complete restaurant operations and effective team leadership.
- Experience managing both FOH and BOH teams is highly preferred.
- Solid knowledge of inventory management, cost control, customer service excellence, and SOP compliance.
- Excellent leadership, communication, and problem-solving skills.
- Demonstrated ownership, accountability, and operational discipline.
- Relevant experience within the restaurant industry is strongly preferred.

Preferred Qualifications and Benefits
- Working hours are from 4:00 PM to 12:00 AM.
- The position requires in-person work at Mizaaj Restaurant.
- Competitive monthly salary ranging from Rs130,000 to Rs180,000.

This position offers a great opportunity for a motivated operations professional to lead a dynamic team and contribute significantly to the success of a well-established restaurant.