Operations Manager - Source to pay

Based in Hyderabad, India, this full-time Operations Manager role within the Source to Pay (S2P) function offers a unique opportunity to lead and shape a newly established Business Services organization. The position involves managing end-to-end Procure-to-Pay (P2P) processes, driving operational excellence, and collaborating with global teams across multiple time zones. The role is ideal for a seasoned finance professional passionate about improving business operations, fostering teamwork, and delivering exceptional service in a fast-paced environment.

Key Responsibilities
- Lead and manage the Center of Excellence (CoE) team of specialists within the P2P domain, including Accounts Payable, Vendor Operations, and Disbursements.
- Coordinate execution of tasks across all P2P teams to meet performance standards for both internal and external stakeholders.
- Sponsor and support Carrier-related policies and standard operating procedures to ensure consistency and compliance.
- Drive customer experience (Cx) methodologies within P2P to enhance process efficiency and service quality.
- Foster employee engagement and implement succession planning to build a strong, motivated team.
- Ensure adherence to control and compliance frameworks, maintaining risk mitigation standards.
- Act as a liaison with internal and external stakeholders, promoting a customer-centric approach.
- Monitor and ensure service levels and targets align with cost, quality, and timeliness expectations, adhering to predefined Service Level Agreements (SLAs).
- Set and evaluate goals and KPIs for sub-teams, providing ongoing performance assessments throughout the year.
- Promote a service-oriented culture and collaboration across P2P teams to deliver high-quality end-to-end services.
- Collaborate with cross-functional teams located in different geographies and time zones.
- Drive continuous improvement initiatives to optimize monthly closing processes and support shared service center projects.

Required Qualifications
- Bachelor’s degree in Accounting, Business Administration, or a related field.
- 10 to 15 years of experience in Finance or Accounting, with at least 5 years in a supervisory or leadership role.
- Proven experience managing a Procure-to-Pay team within a large organization.
- Strong analytical skills with the ability to interpret complex financial data and support decision-making.
- Demonstrated leadership experience in managing operational teams.
- Ability to prioritize tasks effectively and manage multiple stakeholders.
- A proactive, “can-do” attitude with a strong drive to accomplish objectives in a multi-stakeholder environment.
- Experience in change management and process transformation initiatives.
- Excellent verbal and written communication skills in English.
- Ability to work collaboratively in a multicultural, international environment.

Preferred Qualifications and Benefits
- Experience working in global or international settings with exposure to different time zones and cultures is advantageous.
- Competitive health insurance coverage to support employee well-being.
- Access to professional development opportunities to advance career growth.
- Employee Assistance Program to support personal goals and work-life balance.

The company is committed to fostering an inclusive and diverse workplace where employees feel valued and empowered. It offers a dynamic environment that encourages innovation, teamwork, and continuous improvement. As an equal opportunity employer, all qualified candidates will be considered without regard to race, color, religion, gender, sexual orientation, national origin, disability, veteran status, age, or any other protected category.

Join this team to make a meaningful impact and grow your career with confidence in a global leader dedicated to operational excellence and employee success.