Operations Specialist - E Commerce

MedFit, established in 2019, is a prominent medical apparel company specializing in premium-quality doctor uniforms and medical wear. The company manages all operations in-house, from fabric sourcing to production, ensuring the highest quality standards. Serving customers across Pakistan, MedFit operates through e-commerce platforms, retail outlets, and B2B sales channels.

MedFit is seeking a proactive and customer-focused Customer Service Representative to independently manage daily customer interactions. The ideal candidate will be responsible for resolving complaints, coordinating with internal teams, and ensuring a seamless customer experience.

Key Responsibilities

- Handle daily customer queries via WhatsApp, incoming calls, and other communication channels.
- Respond professionally to customers and ensure timely resolution of their concerns.
- Manage and follow up on customer complaints until fully resolved.
- Coordinate with relevant departments regarding orders, deliveries, products, payments, and other customer-related issues.
- Understand customer requirements and provide accurate, clear information.
- Proactively identify problems and suggest practical solutions.
- Maintain detailed records of customer complaints and follow-ups.
- Ensure customers receive comprehensive responses rather than simply forwarding queries.
- Support and collaborate with the customer service team as needed.
- Identify recurring customer issues and communicate insights to management for continuous improvement.
- Take ownership of assigned tasks and ensure timely completion.

Required Qualifications

- Minimum of 2 years of relevant experience in E-Commerce, preferably in Customer Service, Customer Support, or E-Commerce Operations.
- Bachelor’s degree or equivalent qualification.
- Excellent verbal and written communication skills.
- Strong command of customer communication and professional interaction.
- Good understanding of E-Commerce operations and order management.
- Strong problem-solving and decision-making abilities.
- Quick learner with the capacity to adapt to new systems and processes efficiently.
- Ability to manage multiple customer queries simultaneously.
- Demonstrated team leadership and coordination skills.
- Creative, proactive, and solution-oriented mindset.
- Strong sense of ownership and accountability.
- Residency in Rawalpindi or Islamabad is required.
- Female candidates are preferred.

Location

This position is based in Rawalpindi, with work conducted in person at MedFit’s head office located on the 4th Floor, Prince Arcade, opposite Holy Family Gate No. 03, Rawalpindi.

Compensation

The monthly salary for this role ranges from Rs35,000 to Rs45,000.

Education

- Bachelor’s degree (required)

Experience

- Minimum 2 years in E-Commerce Operations (required)

This role offers an excellent opportunity for candidates looking to grow within a dynamic and quality-driven medical apparel company. The successful candidate will play a key role in maintaining MedFit’s commitment to outstanding customer service and operational excellence.