Posted 6 days ago 24 views
MCG Technologies is seeking an Operations Support Associate to join our team onsite in Islamabad, reporting directly to the Operations Supervisor. This role operates from 6:00 PM to 3:00 AM and is pivotal in ensuring a smooth and positive experience for patients throughout their healthcare journey. You will be responsible for managing patient registration, appointment scheduling, insurance coordination, and maintaining accurate patient records. Your efforts will directly contribute to efficient healthcare operations and enhanced patient satisfaction.
Key Responsibilities
Patient Interaction & Service Excellence:
Serve as the primary contact for patients by responding promptly to appointment requests, phone calls, emails, and electronic messages. Greet patients with professionalism, empathy, and compassion, addressing inquiries and resolving concerns courteously to ensure a positive experience at every touchpoint.
Patient Registration & Scheduling:
Accurately register patients for appointments, procedures, and hospital admissions. Manage scheduling, rescheduling, and confirmation of appointments using the health record system. Collect and update patient demographic and insurance information, ensuring timely coordination of exams, procedures, and tests.
Insurance & Financial Coordination:
Verify insurance coverage and obtain necessary pre-authorizations. Explain benefits and coverage details to patients when required. Collect and process co-pays, deductibles, and other financial responsibilities while maintaining accuracy and transparency in all financial transactions.
Operational Support & Coordination:
Collaborate with clinical and administrative teams to ensure smooth patient flow. Maintain accurate and up-to-date patient records in the system. Support daily operational processes to enhance efficiency and perform additional duties as assigned by management.
Compliance & Confidentiality:
Maintain patient confidentiality in compliance with HIPAA and organizational policies. Ensure adherence to healthcare regulations and internal procedures. Handle sensitive information with discretion and professionalism.
Required Qualifications
A bachelor’s degree in Healthcare Administration, Business, or a related field is essential. Candidates should have prior experience in healthcare administration, patient registration, or customer service. Familiarity with medical terminology, insurance processes, and health record systems is highly advantageous. Strong interpersonal, communication, and problem-solving skills are required, along with the ability to multitask effectively in a fast-paced environment while maintaining attention to detail. A commitment to patient-centric service and teamwork is crucial.
Preferred Qualifications and Benefits
Candidates with knowledge of insurance verification and pre-authorization processes will find this role rewarding. MCG Technologies offers a supportive work environment with global exposure and real responsibilities that foster skill-based career growth. Employees benefit from structured learning, mentorship, clear expectations, and transparent processes within a culture built on trust, respect, and a growth-oriented mindset.
Benefits include:
- Health Insurance
- Life Insurance
- EOBI (Employees’ Old-Age Benefits Institution)
- Leave Encashment
- Sponsored Certifications
At MCG Technologies, we are committed to building global careers through international exposure and structured professional development. Our collaborative, client-aligned teams promote continuous learning, accountability, and career advancement. We empower professionals to grow their skills while delivering meaningful outcomes for international clients and partners.
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Job Details
MCG Technologies
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