Posted Feb 09, 2019
We are looking to hire 2 Enterprise Software Support professionals, with exceptional analytical, verbal and written communication skills, to fulfill support duties.
RESPONSIBILITIES
- Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management
- Resolve user knowledge-caused issues and other configuration, troubleshooting and software installation issues.
- Answering complex questions on function and usage of products
- Investigating, managing, tracking and closing client support issues, specifically related to the database and functions of the application(s)
- Meets all defined service levels for unresolved problems, re-assigns ticket to the appropriate internal/external team
- Attends and participates in Team meetings
- Makes recommendations to address problems, improve service and provide improved support
- Develops frequently asked questions (FAQ) documentation
REQUIRED SKILLs
- 1 to 3 years of enterprise software support experience (preferably with international customers)
- Excellent SQL experience
- Proficient in MS Windows applications
- Excellent communication skills with clients at all levels from senior executives to accounting clerks and third-party implementers
- An aptitude for caring for Customers and must have the analytical ability to resolve customer issues
- Comfortable managing conflicting demands
- Excellent interpersonal skills (verbal and written)
- Positive team attitude and ability to adapt to a fast pace environment
- Superior analytical skills and works well under pressure
Orazone Technologies (Pvt) Ltd is committed to provide exciting learning opportunities, quality of work, and work-life balance to its employees.
Skills
Job Details
Orazone Technologies (Pvt) Ltd
Orazone Technologies is dedicated to provide technology consultations to our customers. There would not just be risks of investing in technologies, but also they would be caused by not investing in them. It is required for organizations to choose the most appropriate timing for investment, not too early and not too late. And also company-wide unity is required for large projects and strategic business negotiation as well as appropriate technical advices, which are key factors for success. With our diversified business model, we at Orazone Technologies provide quality business solutions to our clients. Making the most of our experience, we support our customers and partners to establish TRUE business relationship providing perfect solutions for business and workflow of our customers. Providing solutions for our International clients with high-tech and experienced work force.
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