Order Management Executive ( Aviation and Marine )

We are seeking a detail-oriented and proactive professional to manage the end-to-end order fulfillment process for Aviation and Marine projects. The ideal candidate will coordinate with various stakeholders to ensure smooth order flow, maintain accurate records, and support compliance with regulatory requirements. This role requires strong communication skills, proficiency in MS Office, and familiarity with ERP systems to effectively support backend operations and customer service functions.

Key Responsibilities

- Manage the complete order fulfillment cycle across all sales channels, ensuring adherence to standard operating procedures (SOPs).
- Receive and forward inquiries from customers and Principals to relevant internal and external teams.
- Maintain accurate and up-to-date data entry for RFQs, purchase orders, order confirmations, deliveries, inspections, acceptances, CRVs, invoices, payment records, and SWIFT details.
- Coordinate with Principals and customers to resolve issues related to order revisions, cancellations, and documentation.
- Collaborate closely with Project Managers to prioritize shipments and ensure timely documentation and communication regarding order execution.
- Keep organized and accurate records of all incoming and outgoing orders, including associated payments and documentation.
- Reconcile payment records against internal documentation and data provided by Principals.
- Maintain and update spreadsheets and SharePoint databases for order tracking and project documentation.
- Upload and manage data within CRMS, ensuring accuracy and completeness.
- Analyze and reconcile CRMS data with reports and records received from Principals.
- Prepare and present periodic project status reports and performance insights to management.
- Coordinate with the software team to implement system modifications based on evolving process requirements or documentation changes.
- Maintain comprehensive, organized, and audit-ready documentation.
- Support audit requirements and ensure proper document control in line with company and project standards.
- Ensure compliance with regulatory requirements relevant to aviation, marine, and local authorities.
- Implement and follow document control procedures as per company and project guidelines.
- Perform additional duties as assigned by the Line Manager or Head of Department.
- Handle data entry, follow-ups, coordination, and basic reporting efficiently.

Required Qualifications

- Bachelor’s degree in Supply Chain Management, Commerce, Business Administration, or a related field.
- Strong communication and reporting skills.
- Proficiency in MS Office applications, including Excel and PowerPoint, with great attention to detail and an analytical mindset.
- Familiarity with ERP systems is essential.
- 1 to 2 years of experience in order management, backend operations support, or customer support.

Preferred Qualifications and Benefits

- Prior experience working with ERP systems will be an advantage.
- Ability to work effectively in a team and manage multiple tasks with minimal supervision.
- Opportunity to work in a dynamic environment focused on Aviation and Marine projects.
- Full-time position requiring in-person attendance.

This role offers the chance to contribute to critical project operations while developing expertise in order management and compliance within specialized industries. If you are meticulous, organized, and ready to take ownership of the order fulfillment process, this position provides a rewarding career path.