Order Management Specialist, Operations

Motive is a leading provider of innovative tools designed to empower those managing physical operations by enhancing safety, productivity, and profitability. Our platform uniquely integrates safety, operations, and finance teams, enabling them to manage drivers, vehicles, equipment, and fleet-related expenses within a single system. Powered by advanced AI, Motive offers comprehensive visibility and control while automating routine tasks to reduce manual workloads. Serving nearly 100,000 customers ranging from Fortune 500 companies to small businesses, we operate across diverse industries including transportation, logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

As an Order Management Specialist, you will be integral to the smooth execution of order management processes. Your role involves supporting the operations team by creating complex and non-standard quotes, generating order forms, completing sales orders, and managing the entire deal processing lifecycle. You will coordinate effectively across departments to facilitate critical deals, ensuring operational efficiency and timely, accurate order processing. Success in this role requires a collaborative mindset, eagerness to learn, and strong attention to detail. You will thrive in a fast-paced environment by maintaining high-quality standards while juggling multiple priorities. A team-first attitude and the ability to work seamlessly with others, especially within the supportive Fin Ops team, are essential.

Key Responsibilities:
- Manage the complete Quote to Cash (Q2C) cycle within Salesforce
- Identify and resolve technical issues related to Q2C processes
- Provide guidance on complex deal structures and pricing
- Create and complete quotes and sales orders, including non-standard deals
- Process order cancellations, account renewals, and contract buyout quotes
- Handle opportunity stage amendments and package upgrades or downgrades
- Manage vendor finance deals, account audits, and account mergers
- Collaborate continuously with other departments to resolve order-related cases

Required Qualifications:
- Bachelor’s degree in Business Management or related fields, preferably Finance or Accounting
- Minimum of 2 years of professional experience in a relevant role
- Strong business communication skills in English
- Proficiency in Microsoft Excel and Word
- Experience with CRM systems, preferably Salesforce
- Knowledge of ERP systems is preferred
- Highly organized with meticulous attention to detail in data entry
- Strong analytical and problem-solving skills with a focus on accuracy
- Self-motivated with a proven ability to take ownership and deliver results
- Ability to prioritize and manage multiple tasks in a high-volume, fast-paced environment

Preferred Qualifications and Additional Information:
Motive values diversity and inclusion and is committed to creating a workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We are an equal opportunity employer. Candidates must be authorized to access commodities and technologies controlled under U.S. Export Administration Regulations, as access to Motive products and technology is required. For U.S.-based roles, some candidates may be asked to sign a non-compete agreement depending on their role and location, with certain exceptions based on state laws. Interviews and training sessions may be conducted in person at one of our global offices.

Join Motive and contribute to transforming how physical operations are managed worldwide through innovative technology and collaborative teamwork.