Order Management Specialist, Operations

Motive is a leading provider of innovative tools designed to empower those managing physical operations by enhancing safety, productivity, and profitability. Our platform uniquely integrates safety, operations, and finance teams, enabling them to manage drivers, vehicles, equipment, and fleet-related expenses within a single system. Leveraging advanced AI, Motive delivers comprehensive visibility and control while automating and simplifying numerous manual tasks. Serving nearly 100,000 customers—from Fortune 500 companies to small businesses—across diverse industries such as transportation, logistics, construction, energy, manufacturing, agriculture, retail, and the public sector, Motive continues to transform operational management.

As an Order Management Specialist, you will be instrumental in ensuring smooth and efficient order management processes. Your role involves supporting the operations team by creating complex and non-standard quotes, generating order forms, completing sales orders, and managing the end-to-end processing of deals. You will coordinate closely with various departments to facilitate critical transactions, driving operational efficiency and ensuring accuracy and timeliness in sales order processing. Success in this role requires a collaborative mindset, eagerness to learn, attention to detail, and the ability to thrive in a dynamic, fast-paced environment. A team-first attitude and openness to feedback are essential to working effectively within our supportive Finance Operations team.

Key Responsibilities:
- Manage the complete Quote to Cash (Q2C) cycle within Salesforce
- Identify and resolve technical issues related to the Q2C process
- Provide guidance on complex deal structures and contract terms
- Create and complete quotes, including non-standard and complex scenarios
- Process order cancellations and account renewals
- Prepare contract buyout quotes and manage opportunity stage amendments
- Handle package upgrades and downgrades, including vendor finance deals
- Conduct account audits and manage account mergers
- Collaborate continuously with other departments to resolve cases and ensure smooth operations

Required Qualifications:
- Bachelor’s degree in Business Management, Finance, Accounting, or a related field
- Minimum of 2 years of professional experience in a relevant role
- Strong business communication skills in English, both written and verbal
- Proficiency in Microsoft Excel and Word
- Experience with CRM systems, preferably Salesforce
- Familiarity with ERP systems is preferred
- Highly organized, meticulous, and detail-oriented in data entry and documentation
- Excellent analytical and problem-solving skills with a focus on accuracy
- Self-motivated with a proven track record of taking ownership and delivering results
- Ability to prioritize effectively and manage multiple tasks in a high-volume environment

Motive values diversity and inclusion, fostering a workplace where people from all backgrounds, experiences, and perspectives are welcomed and respected. We are an equal opportunity employer committed to creating an inclusive environment.

Candidates must be authorized to access commodities and technologies controlled under U.S. Export Administration Regulations, as access to Motive products and technology is a requirement of employment. For U.S.-based roles, some candidates may be required to sign a non-compete agreement, subject to applicable laws and exemptions.

All job postings reflect current vacancies. Please note that some interviews or training sessions may take place in person at one of our global offices.