Order Management Specialist, Operations

Motive is a leading provider of innovative tools designed to empower those managing physical operations, helping make their work safer, more productive, and more profitable. Our platform uniquely integrates safety, operations, and finance teams, enabling them to manage drivers, vehicles, equipment, and fleet-related expenses within a single system. Leveraging advanced AI, Motive offers complete visibility and control while automating and simplifying manual tasks. Serving nearly 100,000 customers ranging from Fortune 500 companies to small businesses, we operate across diverse industries including transportation, logistics, construction, energy, manufacturing, agriculture, food and beverage, retail, and the public sector.

As an Order Management Specialist at Motive, you will be instrumental in ensuring the smooth execution of order management processes. Your role involves supporting the operations team by creating complex and non-standard quotes, generating order forms, completing sales orders, and managing the full lifecycle of deal processing. You will coordinate effectively across departments to facilitate critical deals, driving operational efficiency and ensuring timely and accurate order processing. Success in this position requires a collaborative mindset, eagerness to learn, strong attention to detail, and the ability to thrive in a fast-paced environment while maintaining high-quality standards.

Key Responsibilities:

- Manage the complete Quote to Cash (Q2C) cycle within Salesforce.
- Identify and resolve technical issues related to Q2C processes.
- Provide guidance on complex deal structures and pricing.
- Create and complete quotes and sales orders accurately.
- Handle order cancellations and account renewals.
- Prepare contract buyout quotes and manage opportunity stage amendments.
- Facilitate package upgrades and downgrades.
- Process vendor finance deals and conduct account audits.
- Manage account mergers and maintain constant communication with other departments to resolve issues.

Required Qualifications:

- Bachelor’s degree in Business Management, preferably with a focus on Finance or Accounting.
- Minimum of 2 years of professional experience in a relevant role.
- Strong business communication skills in English.
- Proficiency in Microsoft Excel and Word.
- Experience working with CRM systems, preferably Salesforce.
- Familiarity with ERP systems is preferred.
- Highly organized with meticulous attention to detail in data entry.
- Strong analytical and problem-solving skills, emphasizing accuracy.
- Self-motivated with a proven ability to take ownership and deliver results.
- Ability to prioritize and manage multiple tasks effectively in a high-volume environment.

Motive values diversity and inclusion as core principles and is committed to creating a workplace that welcomes individuals from varied backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer.

Candidates should be authorized to access commodities and technologies controlled under U.S. Export Administration Regulations, as employee access to Motive products and technology is a policy requirement. For US-based roles, some positions may require signing a non-compete agreement, subject to applicable laws and exemptions.

Please note that all job postings correspond to existing vacancies. Some interviews or training sessions may take place in person at one of our global offices.