Order Management Specialist, Returns

Motive is a leading technology company dedicated to empowering businesses that operate in the physical economy. Our platform integrates IoT hardware with AI-powered applications to enhance safety, productivity, and profitability by automating vehicle and equipment tracking, driver safety, compliance, maintenance, and spend management. Serving over 120,000 customers across diverse industries such as transportation, logistics, construction, energy, agriculture, and more, Motive offers a unified system that simplifies operations and reduces manual workloads. Recognized as a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront, Motive continues to innovate and support businesses of all sizes.

As an Order Management Specialist focused on Returns, you will play a crucial role in managing the returns process from start to finish. Your responsibilities will include reviewing return requests, validating eligibility, coordinating with multiple teams to resolve issues, and ensuring accurate documentation and timely processing. This position requires close collaboration with Order Management, Finance, Sales, and Support teams to maintain operational accuracy and improve processes. The role is hybrid and based in Islamabad.

Key Responsibilities
- Manage return requests from initiation through resolution, ensuring all documentation is accurate and processes are completed promptly.
- Review customer accounts, orders, invoices, and related records to verify return eligibility and determine necessary actions.
- Collaborate with internal teams to address return-related issues, including exceptions, credits, replacements, and account updates.
- Maintain precise records in business systems, ensuring compliance with company policies and controls.
- Monitor return activities and operational metrics to identify trends, risks, and opportunities for process improvements.
- Investigate root causes of recurring issues and recommend solutions to enhance efficiency and customer satisfaction.
- Prepare reports and analyses to support operational reviews and facilitate informed decision-making.

Required Qualifications
- 0 to 1 year of experience in order management, returns operations, billing, collections, or related business operations functions.
- Bachelor’s degree in Accounting, Finance, Business, or a related field is mandatory.
- Experience handling transaction-based workflows in a high-volume environment with strong attention to detail.
- Familiarity with CRM, ERP, billing, or order management systems.
- Strong analytical and problem-solving skills, with the ability to investigate discrepancies and recommend appropriate resolutions.
- Proficiency in Microsoft Excel or Google Sheets for record-keeping and data analysis.
- Clear written and verbal communication skills in English.
- Ability to prioritize competing requests, meet deadlines, and collaborate effectively with cross-functional teams.

Motive values diversity and inclusion, welcoming candidates from varied backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer committed to creating a supportive workplace for all employees.

Candidates must be authorized to access commodities and technologies controlled under U.S. Export Administration Regulations, as access to Motive products and technology is required. For U.S.-based roles, some positions may require execution of a non-compete agreement, subject to applicable laws and exemptions.

Please note that all job postings correspond to current vacancies, and some interviews or training sessions may be conducted in person at one of our global offices.