Order Management Specialist, Returns

Motive is a leading technology company focused on improving safety, productivity, and profitability for businesses in the physical economy. Our innovative platform combines IoT hardware with AI-driven applications to optimize vehicle and equipment tracking, driver safety, compliance, maintenance, and spend management. Serving over 120,000 customers across industries such as transportation, logistics, construction, energy, and agriculture, Motive is recognized as a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront. We are currently looking for an Order Management Specialist, Returns, to join our team in a hybrid role based in Islamabad.

Key Responsibilities
- Oversee the complete returns process from initiation through resolution, ensuring all requests are accurately recorded and handled promptly.
- Review customer accounts, orders, invoices, and related documents to confirm return eligibility and determine appropriate next steps.
- Work closely with internal teams including Order Management, Finance, Sales, and Support to address return-related issues such as exceptions, credits, replacements, and account adjustments.
- Maintain accurate records within business systems, ensuring compliance with company policies and controls.
- Track return activities and operational metrics to identify trends, risks, and opportunities for process improvement.
- Analyze root causes of recurring return problems and propose solutions to improve efficiency and customer satisfaction.
- Prepare detailed reports and analyses to support operational reviews and decision-making.

Required Qualifications
- 0 to 1 year of experience in order management, returns operations, billing, collections, or related business operations roles.
- Bachelor’s degree in Accounting, Finance, Business, or a related field is required.
- Experience managing transaction-based workflows in a high-volume environment with strong attention to detail.
- Familiarity with CRM, ERP, billing, or order management systems.
- Strong analytical and problem-solving abilities, capable of investigating discrepancies and recommending resolutions.
- Proficiency in Microsoft Excel or Google Sheets for data management and analysis.
- Excellent written and verbal communication skills in English.
- Ability to prioritize multiple requests, meet deadlines, and collaborate effectively across teams.

Motive is committed to diversity and inclusion and is an equal opportunity employer welcoming candidates from all backgrounds, experiences, abilities, and perspectives. Candidates must be authorized to access commodities and technologies controlled under U.S. Export Administration Regulations, as the role requires authorized access to Motive products and technology.

For U.S.-based positions, candidates may be required to sign a non-compete agreement, subject to applicable laws and exceptions. All job postings correspond to current vacancies, and some interviews or training sessions may be conducted in person at one of Motive’s global offices.

Join Motive to be part of a dynamic team dedicated to helping businesses operate safer, smarter, and more efficiently.