Order Management Specialist, Returns

Motive is a leading technology company dedicated to enhancing the safety, productivity, and profitability of businesses that operate in the physical economy. Our platform integrates IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, and spend management. Serving over 120,000 businesses across diverse industries such as transportation, logistics, construction, energy, agriculture, and more, Motive is recognized as a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront. We empower teams to manage drivers, vehicles, equipment, and fleet-related expenses in a single system, providing complete visibility and control while reducing manual workloads through automation.

As an Order Management Specialist, Returns, you will play a vital role in supporting the returns process by accurately reviewing, processing, and resolving return requests in a timely manner. This position requires collaboration with multiple departments including Order Management, Finance, Sales, and Support to maintain operational accuracy and improve processes. The role is based in Islamabad and follows a hybrid work model.

Key Responsibilities
- Manage return requests from initiation to resolution, ensuring all documentation is accurate and completed promptly.
- Review customer accounts, orders, invoices, and related records to verify return eligibility and determine necessary actions.
- Collaborate with internal teams to address return-related issues such as exceptions, credits, replacements, and account updates.
- Maintain precise records within business systems, ensuring all transactions comply with established policies and controls.
- Monitor return activities and operational metrics to identify trends, risks, and opportunities for process improvements.
- Investigate root causes of recurring issues and recommend solutions to enhance efficiency and customer satisfaction.
- Prepare reports and analyses to support operational reviews and facilitate informed decision-making.

Required Qualifications
- 0 to 1 year of experience in order management, returns operations, billing, collections, or related business operations.
- Bachelor’s degree in Accounting, Finance, Business, or a related field is mandatory.
- Experience handling transaction-based workflows in a high-volume environment with strong attention to detail.
- Familiarity with CRM, ERP, billing, or order management systems.
- Strong analytical and problem-solving skills, capable of investigating discrepancies and recommending resolutions.
- Proficiency in Microsoft Excel or Google Sheets for record-keeping and data analysis.
- Clear written and verbal communication skills in English.
- Ability to prioritize competing tasks, meet deadlines, and collaborate effectively with cross-functional teams.

Preferred Qualifications and Additional Information
Motive values diversity and inclusion, fostering a workplace that welcomes individuals from various backgrounds, experiences, and perspectives. We are an equal opportunity employer committed to creating an inclusive environment. Candidates must be authorized to access commodities and technologies controlled under U.S. Export Administration Regulations, as employees are required to have access to Motive products and technology. For U.S.-based roles, some candidates may be required to sign a non-compete agreement, subject to regional legal exceptions.

All job openings correspond to current vacancies, and some interviews or training sessions may be conducted in person at one of Motive’s global offices. Candidates are encouraged to review the company’s Candidate Privacy Notices for further details on data handling and privacy practices.

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This description provides a comprehensive overview of the role and company, designed to attract qualified candidates while maintaining clarity and professionalism within a concise format.