Coordination and Operations Manager

Organization for Education & Development

Islamabad , Pakistan

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The Coordination and Operations Manager at Organization for Education & Development leads a dynamic team of 10 professionals tasked with overseeing the entire audit lifecycle for certification processes. This role requires a comprehensive understanding of ISO/IEC 17021-1 and related standards to ensure compliance and technical integrity across all operational activities. The manager drives business success through meticulous management of key performance indicators and strategic involvement in sales and business development, guaranteeing that each audit aligns with regulatory requirements and organizational objectives. Collaboration and communication are central to this position, as it demands effective stakeholder engagement and cross-functional coordination within an accredited third-party Certification Body environment. This position calls for a candidate with a minimum of five years of demonstrated experience in operational or technical coordination strictly within certification frameworks. Candidates should hold a Bachelors degree in Engineering, Quality Management, Business Administration, or a related science discipline. Preferred qualifications include Lead Auditor certification (IRCA or equivalent) and mastery of core schemes such as ISO 9001, ISO 14001, and ISO 45001. The manager is responsible not only for auditing processes but also for strategic communication planning, risk and budget management, and maintaining compliance throughout all activities. This role demands strong leadership, attention to detail, and the capability to optimize operational workflows to support organizational excellence.
Responsibilities

Lead and manage a team of 10 professionals to ensure smooth execution of audit lifecycle activities from application review to certificate dispatch.
Oversee compliance with ISO/IEC 17021-1 standards and maintain the technical integrity of all operational processes within the certification body.
Develop and implement effective communication strategies to facilitate stakeholder engagement and cross-functional collaboration.
Manage budgets effectively to optimize resource allocation and operational efficiency.
Monitor and analyze business Key Performance Indicators (KPIs) to support sales, business development, and continuous improvement initiatives.
Coordinate risk management activities by identifying potential challenges and implementing mitigation plans throughout the audit lifecycle.
Ensure adherence to the implementation frameworks of ISO 9001, ISO 14001, and ISO 45001 schemes and integrate best practices into operations.
Maintain up-to-date knowledge of industry standards and certification requirements, advising the team on necessary adjustments to operational procedures.
Plan, schedule, and allocate resources to meet audit timelines and client expectations.
Foster a collaborative work environment using collaboration tools to enhance team productivity and communication.
Review audit outputs for quality assurance and regulatory compliance, addressing any deviations promptly.
Support continuous professional development of the team through training and mentoring aligned with accreditation requirements.
Manage stakeholder communication effectively to provide clear updates on audit progress, findings, and certification outcomes.