Outbound Call Center Team Trainer

Mars BPO is seeking a dedicated and experienced Outbound Call Center Team Trainer to join our dynamic team. In this role, you will be responsible for coaching, training, and developing our outbound call center agents to ensure high performance and excellent service delivery. This position requires a motivated individual with strong leadership skills who can inspire and guide team members to achieve their full potential. The role operates during the evening shift, providing an excellent opportunity for professionals looking to grow their career in the BPO industry.

Key Responsibilities
- Conduct comprehensive training sessions for outbound call center agents to enhance their skills and knowledge.
- Develop training materials and programs tailored to team needs and company standards.
- Monitor agent performance and provide constructive feedback to improve productivity and customer interactions.
- Motivate and coach team members to maintain high morale and achieve performance targets.
- Collaborate with management to identify training needs and implement effective solutions.
- Analyze performance data to identify trends and areas for improvement.
- Ensure all training activities comply with company policies and quality standards.

Required Qualifications
- Proven experience in BPO or call center training roles.
- Strong communication skills with the ability to clearly convey information and instructions.
- Demonstrated leadership abilities to manage and inspire a team effectively.
- Excellent problem-solving and analytical skills to address challenges proactively.
- Ability to motivate and develop team members through coaching and mentoring.

Preferred Qualifications and Benefits
- Previous experience specifically in outbound call center environments is an advantage.
- Competitive salary package up to PKR 80,000 per month, reflecting experience and skills.
- Fixed shift from 6:00 PM to 4:00 AM, suitable for candidates preferring evening hours.
- Work location is in-person, providing direct engagement with the team and management.
- Opportunity to be part of a growing organization with a supportive work culture.

If you are passionate about training and developing call center professionals and want to take the next step in your career, Mars BPO offers a rewarding environment to grow and succeed. Join us and contribute to building a high-performing outbound call center team.