Outbound Call Representative

We are seeking an Outbound Call Representative to join our remote team. In this role, you will engage with leads through outbound calls, using assigned call lists and responding to requests for callbacks. Your conversations will be friendly and clear, aimed at understanding each lead’s interest by asking concise questions. The primary objective is to connect interested leads with the sales team, providing detailed notes on their needs. You will be supported by a sales team lead who will guide your approach and assist with any questions beyond the approved call scripts. This position offers a monthly base salary with additional bonus opportunities and allows you to work from home using shared calling tools.

Key Responsibilities:
- Manage your assigned outbound call list using a business phone system such as Dialpad. Introduce yourself and clearly explain the purpose of your call.
- Organize and update your call list within a CRM platform like Pipedrive, reviewing previous notes before contacting leads.
- Ask brief questions to gauge the lead’s needs and interest, listening carefully before determining if a sales conversation is appropriate.
- Present the offer using approved call scripts and simple language, answering basic questions without making promises or speculating on missing information.
- Respectfully accept refusals and document the reasons. If a lead is open to future contact, agree on the next steps without applying pressure.
- Transfer interested leads to the sales team with a concise summary and use scheduling tools such as Calendly to arrange follow-up conversations.
- Return calls to leads who have requested follow-up, reviewing earlier notes to avoid repetition.
- Record the outcome of each call, including comments and next actions. Identify wrong numbers, duplicates, and requests to opt out of future calls.
- Share daily call activity and interested lead counts with your team lead. Practice call outlines and incorporate coaching feedback into subsequent calls.
- Maintain quality standards by ensuring accurate notes, polite communication, proper lead transfers, and consistent daily call volume.

Required Qualifications:
- Proficient spoken and written English, as most calls are with leads in the United States.
- Access to a computer, mobile phone, stable internet connection, and reliable electricity.
- No prior experience required, though phone-based work or customer interaction experience is preferred, especially when it involves clear explanation of information.
- Ability and willingness to follow a structured call outline while keeping conversations natural and respectful.
- Eagerness to learn about the service offered and communicate only approved information during calls.
- Comfort with learning and using customer record systems, calling platforms, and scheduling tools through guided training.
- Strong written communication skills to create clear call notes that enable team members to understand next steps.
- Patience when handling declined calls, repeated questions, or leads needing extra time to comprehend the offer.
- A quiet workspace conducive to making calls and attention to detail when managing lead information and appointments.

Preferred Qualifications and Benefits:
- This is a fully remote role, allowing you to work from home with phone-based responsibilities.
- Structured onboarding and comprehensive training on tools such as Pipedrive, Dialpad, and Calendly.
- Regular check-ins with your team lead to review calls, address questions, and receive constructive feedback.
- Opportunities for growth within the team as you develop your calling skills and deepen your understanding of lead engagement.
- Bonus incentives based on performance.

The monthly salary range for this position is PKR 60,840 to PKR 145,800, reflecting base pay plus bonus potential. If you are motivated to work in a supportive, remote environment and enjoy engaging with people over the phone, this role offers a great opportunity to build your career in outbound sales support.