Outbound Caller

CuranetMD, a US-focused healthcare operations company, is seeking a dedicated Outbound Caller to join their remote team. The company specializes in providing back-office services such as revenue cycle management and virtual assistant support to small independent medical practices across the United States. This full-time role involves making high-volume outbound calls to medical practices, initiating conversations to assess their needs, addressing questions and objections professionally, and promoting CuranetMD’s services. The position requires working from structured lead lists, following a clear call process, and accurately logging call outcomes to ensure smooth team coordination. The role is remote with fixed working hours from 9:00 AM to 5:00 PM ET (7:00 PM to 3:00 AM Pakistan time), Monday through Friday, and offers a monthly salary plus incentives.

Key Responsibilities
- Make a high volume of outbound calls to small independent medical practices across the US.
- Begin each call with a clear, compliant introduction, including any required recording notices.
- Identify and connect with the appropriate contact at each practice to determine their need for support.
- Handle questions and objections calmly and politely, ending calls gracefully when there is no interest.
- Close sales during calls when possible, involving the team for more detailed inquiries, and confirm contact information accurately.
- Log every call and its outcome in the CRM system on the same day with precision.
- Adhere to company policies regarding consent, do-not-call requests, and compliance with what can be promised.
- Act on feedback and coaching from management to improve performance continuously.

Required Qualifications
- Clear and confident spoken English with strong listening and comprehension skills.
- Ability to remain calm, polite, and persistent when facing push-back from prospects.
- Comfortable speaking on the phone for extended periods during the workday.
- Strong organizational skills and attention to detail, especially when logging calls.
- Ability to follow structured processes and work independently while contributing feedback to the team.
- Access to a laptop and a reliable internet connection, preferably with a backup option.
- Availability to work fixed hours from 9:00 AM to 5:00 PM ET, Monday to Friday (7:00 PM to 3:00 AM Pakistan time).

Preferred Qualifications and Benefits
- Previous experience in calling, sales, or customer service is advantageous but not mandatory.
- CuranetMD provides a clear onboarding and selection process to set expectations from the start.
- Ready-to-use lead lists are supplied, eliminating the need to source your own contacts.
- New hires receive a dedicated CuranetMD account and phone extension.
- Regular call reviews and constructive feedback are offered to support professional growth.
- The role offers exposure to the US healthcare market within a growing company.
- A supportive team environment with clear expectations from day one.

The selection process includes submitting an application via LinkedIn, completing a short phone-based assessment for shortlisted candidates, followed by an interview. Successful candidates will receive an offer, sign a contract, and be set up with their company account and phone extension. CuranetMD encourages applications from all qualified individuals and reviews applications manually, contacting only those shortlisted.