Outbound Sales Development Representative

Community Phone is revolutionizing business communication by creating a phone system designed specifically for physical desk phones, like those next to cash registers. Serving over 20,000 customers nationwide, we help businesses stop missing calls, enable teams to use their business numbers remotely, and foster customer loyalty. Alongside our business product, we also offer a consumer solution that blocks millions of phone scams annually. Our diverse team of around 70 people spans 15 countries, and we are proud to be cash flow positive. Join us in making communication personal, secure, and built on trust—one call at a time.

Key Responsibilities
As an Outbound Sales Development Representative (SDR), you will be the first point of contact for potential customers. Your role involves initiating outreach to local services and community organizations unfamiliar with our offerings. This position demands a high level of activity and craftsmanship; you will research prospects thoroughly and craft personalized messages rather than relying on generic templates. You will execute outbound sequences via cold calls, emails, and LinkedIn, confidently engaging business owners and decision-makers in meaningful conversations.

You will qualify prospects based on our Ideal Customer Profile (ICP) and schedule discovery calls for Account Executives. Meeting weekly and monthly KPIs—including dials, connections, emails sent, meetings booked, and pipeline generated—is essential. Utilizing our sales tools such as CRM, sequencing platforms, and LinkedIn Sales Navigator, you will maintain organization and efficiency. Collaboration with marketing and sales teams is key to aligning messaging, refining target segments, and sharing campaign feedback. Additionally, you will provide valuable market intelligence on objections, competitor activity, and trends. Continuous improvement through coaching, call reviews, and feedback integration is expected.

Required Qualifications
- Minimum of one year of outbound sales experience in roles such as SDR or BDR, with a proven ability to generate pipeline from scratch.
- Demonstrated success in meeting or exceeding outbound sales quotas.
- Strong skills in cold calling and cold emailing, able to initiate conversations with prospects who have not requested contact.
- Reliable high-speed internet, a PC or laptop, and noise-cancelling headphones to ensure call quality.
- Comfortable working fully remote and asynchronously across multiple time zones.
- Highly organized and self-motivated, capable of managing your own sales pipeline without direct supervision.
- Fluent English communication skills; Spanish fluency is a significant advantage.

Preferred Qualifications and Benefits
Experience selling to small businesses, local governments, or community organizations is a plus, as is a background in telecom, communications, or SaaS industries. Familiarity with sales tools such as Salesforce, Outreach, Apollo, or ZoomInfo is beneficial. Prior experience in startups or high-growth environments where adaptability is crucial will help you thrive.

We offer a competitive compensation package that rewards performance with a clear and achievable path to growth. The base salary is $10,200 per year, paid bi-weekly, complemented by a $350 monthly quota bonus, targeting $1,200 per month on an OTE basis. Commissions are uncapped, allowing your earnings to grow with your success. We prioritize internal promotion, providing ample opportunities for career advancement.

Our culture values curiosity, encouraging learning from mistakes and asking tough questions. We have a bias toward action, favoring speed and decisiveness over perfection. Efficiency is critical; we operate lean and avoid waste. Transparency and direct communication help us resolve issues quickly. We expect a founder mindset, where you take full ownership of your work. Above all, we care deeply—customers come first, teammates second, and ego last.