Outbound Team Lead-Logistics

We are seeking a dedicated Outbound Team Lead to join our Daraz Mart Warehouse located in Raiwind. The ideal candidate will play a crucial role in managing daily outbound operations to ensure timely and accurate shipment processing. This position requires strong leadership skills, operational expertise, and the ability to coordinate effectively with multiple departments to maintain smooth warehouse functions.

Key Responsibilities

Operations Oversight: Manage and supervise all outbound activities including order picking, packing, sorting, quality checks, staging, and the final loading of shipments. Ensure that all processes meet the company’s standards for accuracy and efficiency.

Team Management: Assign daily tasks to team members, manage break schedules, monitor labor allocation, and adjust staffing levels based on real-time order volumes. Lead the team to maintain productivity and meet operational targets.

Performance & Coaching: Provide training to new hires and conduct daily team huddles to communicate goals and updates. Offer continuous feedback focused on improving speed and accuracy, and address initial performance issues promptly to maintain team effectiveness.

Quality & Error Resolution: Investigate and resolve issues related to shipping errors, missing inventory, or damaged goods. Act as the primary escalation point for any floor exceptions, ensuring quick resolution to minimize disruption.

Safety & Compliance: Enforce adherence to warehouse safety protocols, standard operating procedures (SOPs), and equipment checklists, including those for pallet jacks and forklifts. Promote a safe working environment for all team members.

Cross-Department Coordination: Collaborate closely with Inbound, Inventory Control, Transportation, and Customer Service teams to identify and clear operational bottlenecks, ensuring seamless workflow across departments.

Required Qualifications

Education: Bachelor’s degree in Logistics, Supply Chain Management, or a related discipline.

Experience: A minimum of 2 to 3 years of hands-on experience in warehouse, e-commerce, or distribution center environments. Prior experience in a supervisory or team lead role is essential.

Shift Flexibility: Willingness to work rotating shifts, including day, night, and weekend schedules. Ability to work extended hours during peak or high-volume seasons is required.

Technical Skills: Proficiency in Warehouse Management Systems (WMS) and familiarity with scanning equipment. Strong working knowledge of Microsoft Office Suite, especially Excel, for tracking operational metrics and preparing reports.

This role offers an excellent opportunity for a motivated individual to lead a dynamic team within a fast-paced warehouse setting. The successful candidate will contribute significantly to operational excellence and customer satisfaction through effective leadership and process management.