Tommy Sugo is a contemporary Italian food delivery company that specializes in gourmet, healthy cook-at-home meals without sacrificing flavor. Established in 2014 by Nathan Baws, the business transitioned from a collection of restaurants into a convenient home delivery service focused on quality and customer ease. Drawing on decades of Sicilian pasta-making tradition, Tommy Sugo offers authentic Italian street snacks and dishes crafted with premium ingredients and diverse flavor profiles. The company is dedicated to using real, high-quality ingredients free from artificial additives, making great food accessible to a wide audience.
Key Responsibilities
- Identify and engage potential customers and partners to drive customer acquisition and increase brand awareness.
- Manage and execute outreach campaigns through phone, email, and digital channels, maintaining consistent follow-up with warm leads.
- Present product benefits clearly and professionally, addressing inquiries and guiding prospects through the purchasing process to boost sales and encourage repeat orders.
- Collaborate closely with the marketing team to ensure alignment of messaging and support promotional campaigns.
- Track outreach performance using CRM or sales management tools, providing insights and feedback on customer trends and sales opportunities.
- Build and maintain strong, long-term relationships with customers in a fully remote work environment.
- Maintain a proactive, results-driven approach to meet or exceed sales targets while managing time effectively.
Required Qualifications
- Proven sales and outreach skills, including lead generation, prospecting, and follow-up across multiple communication channels such as phone, email, and online platforms.
- Strong customer relationship and communication abilities, with the capability to build rapport, understand customer needs, and respond clearly and professionally.
- Experience with CRM or sales management software, along with comfort using digital communication tools and basic office applications.
- Basic understanding of marketing principles and brand positioning, enabling effective support of promotional campaigns and clear communication of product value.
- Demonstrated ability to work independently in a remote setting, managing time efficiently and consistently achieving sales goals.
Preferred Qualifications and Benefits
- Previous experience in food, hospitality, or e-commerce sales is highly advantageous.
- Relevant education or training in sales, business, marketing, or related fields is preferred but not mandatory.
This role offers the opportunity to be part of a growing company that values quality, tradition, and innovation in the food delivery space. Candidates who are self-motivated, customer-focused, and eager to contribute to a dynamic remote team will find this position rewarding.