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Job Description

Minimum qualifications:

  • Must have training/teaching and or management experience.


  • Must have call center training experience Must have excellent presentation skills Collections experience preferred Ability to develop employees through positive motivation and training. 
  • Must possess strong organizational, time management, and interpersonal skills Must have excellent problem solving, decision making, and research/analytical skills Must display exceptional.
  • professionalism in appearance and behavior Strong oral and written communication skills Strong Internet and computer literacy skills in MSFT Word, Excel, Outlook Must be flexible with the ability and willingness to work late evenings, early mornings and weekends.
  • Must be able to travel to other call centers and travel abroad.
  • Ability to stand and sit for 8-9 hours daily.
  • Ability to speak for 8-9 hours daily.
  • We Don’t Believe In Limits As a trainer at Overstep you have the opportunity to be a part of molding our future successes by training top talent.
  • Being a successful trainer means you can be a part of changing the lives of the individuals you train.
  • The Trainer maximizes call center and Work at home agent’s effectiveness by ensuring agents have thorough knowledge of the processes and laws associated with the division they are instructing. 
  • products, services, program specific skills, troubleshooting, resolve problems, one call resolution and provide positive customer experience to ERC’s client and customer base.
  • The Trainer is responsible for the initial orientation and continual training of agents.
  • The desired candidate will be responsible for delivering training modules and running classes of up to 25 people, both virtually and in person.
  • The Trainer will test employees for readiness, learning new products and services and delivering the information by developing creative teaching techniques.
  • The trainer will also work with Leadership ensuring they understand the training environment, have up to date reporting on training progress and identify current and ongoing training needs.
  • Responsibilities include but are not limited to the following: Plans, conducts, coordinates and implements a comprehensive training program for staff.
  • Training components will be geared toward new hires, existing staff and individuals who seek or need one-on-one assistance.
  • Conducts training classes virtually and in person and utilizes a variety of teaching techniques including role playing; overcoming objections.
  •  dealing with irate customers creating a warm and positive experience for all customers.
  • Develops individual results by maintaining policy and procedure resources providing coaching conducting training sessions developing outcome improvement resources.
  • Improves training effectiveness by developing new approaches and techniques making support readily available integrating support with routine job functions.
  • Updates job knowledge by participating in educational opportunities reading professional publications; maintaining personal networks participating in professional organizations and ongoing development.
  • Engages in all program specific process including but not limited to process improvement, group and individual call observation, call quality calibration and mentoring activities.
  • Thorough understanding of competition within industry, Regulatory requirements, technical support and new product development and launches.

Job Details

Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Less than 1 Year - 2 Years
Apply Before:
Feb 07, 2021
Posting Date:
Jan 07, 2021
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Overstep Services BPO

BPO · 11-50 employees - Islamabad, Rawalpindi

pOverstep Services BPO/p

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