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Posted Nov 12, 2020 1 views
- Participates in designing of call monitoring formats and quality standards.
- Performs call monitoring and provides trend data to the management team.
- Uses quality monitoring data management system to compile and track performance at team and individual level
- Performs monitoring of customer care email responses
- Participates in customer and client listening programs to identify customer needs and expectations.
- Coordinates and facilitates call calibration sessions for call center staff
- Provides feedback to call center team leaders and managers.
- Prepares and analyzes internal and external quality reports for management staff review
- Perform other duties as assigned
Skills
Job Details
Industry:
Functional Area:
Total Positions:
5 Posts
Job Shift:
Third Shift (Night)
Job Location:
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Intern/Student
Minimum Experience:
2 Years
Apply Before:
Dec 13, 2020
Posting Date:
Nov 12, 2020
Overstep Services BPO
BPO · 11-50 employees - Islamabad, Rawalpindi
pOverstep Services BPO/p
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