Packaging Sale Representative (Night Shift)

Xperts Packaging is a leading custom packaging solutions provider known for delivering high-quality, innovative packaging tailored to diverse industries. We partner with brands to transform their packaging concepts into reality through personalized solutions, dependable service, and a strong focus on customer satisfaction. We are currently seeking a motivated and professional Customer Service Representative (CSR) to join our night shift team. The ideal candidate will possess excellent communication skills, a proactive mindset, and the ability to foster strong customer relationships while ensuring a seamless and positive experience.

Key Responsibilities
- Respond promptly to inbound calls, emails, and customer inquiries related to custom packaging products, pricing, quotations, and order status.
- Provide accurate and detailed information regarding product specifications, customization options, production timelines, and shipping schedules.
- Assist customers with packaging questions, quote requests, placing orders, and tracking shipments.
- Collaborate closely with sales, production, and logistics teams to ensure timely order processing and delivery.
- Follow up with potential and existing customers on quotations, pending orders, and new requirements.
- Handle customer complaints and concerns professionally, ensuring timely and effective resolution.
- Maintain precise customer records, order details, and communication history within the company’s CRM or other systems.
- Build and nurture strong customer relationships to encourage repeat business and long-term partnerships.
- Communicate customer feedback, special requests, and order updates to relevant departments.
- Uphold professional communication standards and consistently deliver high customer satisfaction.

Required Qualifications
- Bachelor’s degree or equivalent qualification is preferred.
- Previous experience in customer service, sales support, or a related role is advantageous.
- Excellent verbal and written English communication skills.
- Strong interpersonal skills with the ability to handle customers effectively and solve problems efficiently.
- Comfortable engaging with international customers via phone and email.
- Good organizational skills, attention to detail, and ability to manage multiple inquiries simultaneously.
- Familiarity with CRM systems, email management, and basic office software is preferred.
- A professional attitude, eagerness to learn, and the ability to work independently as well as collaboratively within a team.

Preferred Qualifications and Benefits
Experience in packaging, printing, e-commerce, manufacturing, or B2B customer service will be considered an asset.

We offer a competitive salary ranging from PKR 40,000 to 60,000 per month, commensurate with experience and skills. The position is fixed for the night shift, from 8:00 PM to 5:00 AM, Monday through Friday, with company-provided dinner during working hours. This role provides excellent opportunities for career growth, allowing you to develop your customer service and sales support expertise within a professional and supportive environment. Additionally, you will gain valuable exposure to international customers and a broad range of custom packaging solutions.

If you have strong communication abilities, enjoy assisting customers, and are eager to grow with a dynamic packaging company, we encourage you to apply with your updated CV and become a valued member of the Xperts Packaging team.