Posted Feb 02, 2024 274 views
You will be the frontline representative for our company, providing exceptional service to customers over the phone. Your primary responsibility is to address customer inquiries, resolve issues, and ensure a positive and efficient interaction. The ideal candidate should possess strong verbal communication skills, patience, and the ability to navigate through diverse customer situations.
Key Responsibilities:
Inbound Calls:
- Answer incoming calls from customers promptly and professionally.
- Listen actively to understand customer needs, inquiries, or concerns.
Issue Resolution:
- Identify and troubleshoot customer issues or concerns effectively over the phone.
- Provide accurate information and guide customers through solutions.
Customer Assistance:
- Assist customers in placing orders, tracking shipments, and navigating through product/service features.
- Educate customers on the use and benefits of products/services.
Communication Skills:
- Communicate clearly and concisely to convey information and instructions.
- Demonstrate empathy and patience in handling customer inquiries.
Documentation:
- Record relevant information during and after each customer call in the company's CRM system.
- Ensure accurate documentation of customer interactions for reference and analysis.
Up-selling and Cross-selling:
- Identify opportunities to promote additional products or services based on customer needs.
- Effectively communicate promotions or upselling options.
Quality Assurance:
- Adhere to established call scripts and quality standards.
- Participate in regular training sessions to stay updated on product knowledge and service procedures.
Time Management:
- Handle calls efficiently while maintaining a high level of customer satisfaction.
- Prioritize and manage time effectively to meet service level agreements.
Qualifications:
- High school diploma or equivalent (Bachelor's degree preferred).
- Proven experience in telephone customer service or a related field.
- Excellent verbal communication skills and active listening abilities.
- Familiarity with CRM software and call center technologies.
- Ability to navigate through multiple systems while on a call.
- Patience, resilience, and a positive attitude.
- Problem-solving skills and adaptability to various customer situations.
Skills
Job Details
Packing Guys
We are a US-based providing customers with custom printed packaging solutions. We offer a variety of custom-made boxes by industry with distinct colors and styles. From elegant designs for cosmetics to rugged packaging for electronics, their range caters to diverse needs. With a focus on customization and quality, we ensure that your products look good and are safe, all while meeting the needs of your business.
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