Alibaba Accounts Manager

Pak Safety Tex is seeking a detail-oriented and proactive Alibaba Accounts Manager to oversee and optimize our presence on the Alibaba platform. The ideal candidate brings at least two years of experience managing e-commerce accounts, specifically leveraging expertise in Alibaba Seller Center tools and processes. This role requires a strong command of English and proven skills in handling Alibaba Requests for Quotations, product postings, and comprehensive account management. The Alibaba Accounts Manager plays a critical role in maintaining and driving the growth of Pak Safety Texs product visibility and sales performance on Alibaba. This position involves daily operational management of the Alibaba account, including efficient product listing optimization, responding to buyer inquiries, and ensuring compliance with platform requirements. Although this role does not involve managing a team, it requires self-motivation, a keen eye for detail, and excellent organizational abilities to maintain smooth and effective account functions. The successful candidate will work closely with internal teams to align product information and promotional strategies with platform opportunities and customer demands.
Responsibilities

Manage and optimize the Pak Safety Tex Alibaba seller account to maximize product visibility and sales performance.
Handle and respond promptly to Alibaba Requests for Quotations (RFQs), providing accurate product information and quotations to potential buyers.
Perform thorough product listing optimizations including detailed descriptions, images, keywords, and pricing to attract targeted customers and enhance search rankings.
Coordinate product postings by uploading and updating product details, ensuring all listings comply with Alibaba platform policies and standards.
Monitor account performance metrics such as click-through rates, conversion rates, and sales volume to identify improvement opportunities.
Maintain communication with Alibaba customer service and support teams to resolve any account issues or platform-related challenges swiftly.
Analyze competitor activity and market trends within the Alibaba platform to adjust strategies and maintain competitive positioning.
Collaborate with Pak Safety Texs marketing and product teams to align promotional campaigns with Alibaba platform features and client preferences.
Keep track of shipping, payment, and order processing procedures applicable to transactions carried out through Alibaba to ensure customer satisfaction and timely delivery.
Stay updated on Alibaba platform updates, policy changes, and best practices to continuously improve account management processes.
Prepare regular reports summarizing account performance, sales trends, and key operational insights to support strategic decisions.