Posted Dec 08, 2021 26 views
Technical Writer will be responsible for producing high-quality instructional content, user manuals, how-to guides, articles, videos, and other supporting documents to clearly and concisely explain technical information while working closely with software development, quality assurance, and system analysis & design team to ensure accuracy of product descriptions. The candidate should have strong communication skills which enable them to explain complicated concepts in a simple manner. The individual must be comfortable in a technical environment and responsible for describing the software's functionality and internal processes and practices from an end-user perspective for maximum usability.
Job Responsibilities:
- Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements.
- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation·
- Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage.
- Determine the needs of end users of technical documentation
- Analyse information required for the development or update of policy, procedure, and form documentation.
- Review and/or copy edit content developed by other members of the team.
- Explore and select appropriate mediums and channels to disseminate the content
- Standardize help content across all digital platforms and media
- Study our in-house software solutions and collaborate with product experts and developers to write technical content
- Make use of innovative methods such as illustrations, animations, charts etc. to increase users’ understanding.
- Owning the quality of the documentation as well as help to improve the process of organizing and generating documentation.
- Stay knowledgeable with the latest trends and advancements in language, product interfaces, and content development.
- Generate innovative ideas for content and workflow solutions.
- Plan and conduct training sessions (online and offline) for professionals.
- Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
- Writes about technical subjects for technical and nontechnical audiences.
- Updates, edits, and proofreads written materials such as product manuals, user manuals, how-to guides, and FAQs.
- Ad hoc duties as required by management
Required Skills:
- Excellent English written and verbal communication skills, with strong attention to detail
- Ability to understand highly technical information
- Strong analytical skills
- Ability to work under pressure both independently and within a team, in a fast-paced environment.
- Strong interpersonal, organizational, and problem-solving skills, with the ability to manage multiple assignments
- Passionate about learning new technologies
- Ability to grasp technical concepts quickly and communicate them in an easy-to-understand writing style
- Technical skills with taxation background will be a preferre
Job Details
Pakistan Revenue Automation (Pvt) Ltd
Pakistan Revenue Automation (Pvt.) Ltd. (acronym – PRAL) has extensive experience of working with federal and provincial tax and revenue agencies to provide wide variety of tax and revenue collection solutions. Since its incorporation in June, 1994, PRAL has been involved in the development of wide array of tax and revenue related solutions pertaining to Income Tax, General Sales Tax, Federal Excise, Customs, Capital Value Tax, Provincial Sales Tax & Services. etc. Over more than two decades of services, PRAL has gained valuable experience of increasing efficiency and efficacy of tax and revenue agencies through use of latest Information and Communication Technologies with Business Process Improvement / Re-engineering. PRAL has also proven its expertise in the areas of software development, project management, technical advisory and consulting services, managing data centers, large databases management, network administration, software implementations, trainings and data entry services. This wide spectrum of services offered by PRAL facilitates our valued customers looking for One-Stop Shop solutions from conceptualization to post-implementation operations. The essence of PRAL’s business strategy is to develop sustainable partnerships with its customers thus acting as a catalyst in transforming and adapting its IT solutions and integrating these to the “New Wave of Technological Innovations” to meet the global requirements of tax and revenue agencies.
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