Pakistan Service Manager

We are looking for a technically proficient and customer-oriented Service Manager to oversee after-sales support, technical troubleshooting, and service operations for our solar energy business in Pakistan. This role plays a vital part in maintaining high customer satisfaction, supporting distributor partners, and driving the rapid expansion of our residential and commercial & industrial (C&I) solar solutions in the market.

Key Responsibilities

- Lead after-sales service operations across Pakistan, including warranty management, technical support, and coordination of on-site services.
- Serve as the primary technical liaison for distributor partners by providing product training, installation guidance, and troubleshooting support.
- Build and manage a local service network comprising sub-dealers, technicians, and third-party service providers to ensure timely and cost-effective assistance.
- Work closely with the Sales Manager and Account Managers to address technical challenges that may affect deal closures or project commissioning.
- Monitor key service performance indicators such as response time, first-time fix rate, and customer satisfaction, and implement continuous improvement initiatives.
- Coordinate with headquarters’ engineering and logistics teams on spare parts planning, Return Merchandise Authorization (RMA) processes, and product feedback.
- Support the establishment of a local office or entity in Dubai or Pakistan, ensuring that service operations comply with all relevant local regulations.

Required Qualifications

- Bachelor’s degree in Electrical Engineering, Renewable Energy, or a related technical discipline.
- Minimum of 4 to 6 years of experience in solar photovoltaic (PV) service or technical support, preferably within Pakistan or the South Asian region.
- Demonstrated experience working with distributors, Engineering, Procurement, and Construction (EPC) companies, or installers in the solar industry, covering residential and/or commercial & industrial sectors.
- Strong technical knowledge of solar inverters, battery storage systems, and balance-of-system components.
- Excellent communication skills in English; proficiency in Urdu and/or regional languages is highly desirable.
- Willingness and ability to travel frequently within Pakistan and occasionally to the Middle East and Africa (MEA) region.
- Self-driven, adaptable, and comfortable operating in a fast-paced, high-growth environment.

This position offers an exciting opportunity to contribute to the growth of solar energy solutions in a dynamic market while working closely with a diverse range of partners and stakeholders. The role demands a blend of technical expertise, customer focus, and operational leadership to ensure service excellence and business success.