Posted Jun 08, 2023 270 views
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of the company and position.
- Adhering to all company policies and procedures.
- Call Center Representative Requirements:
- High school diploma or equivalent.
- More education or experience may be preferred.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision-making skills.
- Adaptability and accountability.
- Fluency in multiple languages may be desired.
Skills
Job Details
Diversity Inclusion:
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
Pakson International Plastic Industries
pPAKSON INTERNATIONAL PLASTIC IND. was founded in 1991, and have been working to produce high quality moulded furniture, plastic steel furniture, households & moulded flower pots, etc with the brand name �BOSS� in Pakistan. With these years of experience, BOSS has earned good business reputation. �BOSS� always insists on principles of honesty and clear-cut target as the ultimate goal, �a complete well coordinated moulded furniture, plastic steel furniture & households etc� In order to guarantee the manufacturing of the finest quality products in Pakistan. When Pakson Int'l Plastic Ind., opted to go for �BOSS� as her brand name as well this provide, a really tough but highly beneficial decision for the company and its customers. Pakson Int�l Plastic Ind.�s (BOSS) services, policies of competitive prices, strict quality control and regular delivery is the cause of its success. Pakson Int�l Plastic Ind., (BOSS) did it, thanks to the brand name �BOSS� which consistently kept capturing our nerves for designing and producing only the best. Credit goes to its valued customers who appreciated �BOSS� products and opted to buy value for their money. Dedication to our initial commitment of giving complete moulded furniture, plastic steel furniture, households & moulded flower pots, added which the overwhelming reception of the quality in the market has today brought to the level of presenting a comprehensive range of moulded furniture. While spending our wings the only factor which has been kept a constant concern and consideration is the name BOSS. We had to do every thing living upto the name. The way of attempt and creation with firm and steady management made �BOSS� is famous all over the country as well as other countries of the world. From the choice of raw materials �100% Pure Furniture Grade Resin� production system to a rigorous quality control procedure and in accord to international standard, so that �BOSS� products has achieved the quality that fu
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