Supervisor / Team Lead – BPO (USA Energy Campaign)

Paradigm Vox is seeking an experienced Supervisor / Team Lead for its USA Energy Campaign within the Business Process Outsourcing sector. This role requires a dynamic professional who has proven experience managing tele sales teams and has worked on USA-based campaigns, preferably within the Energy, Electric, Gas, or Utility sectors. The successful candidate will be responsible for leading a team of 20 sales representatives, driving performance to meet and exceed sales targets and KPIs in a fast-paced, outbound sales environment. This position demands strong leadership skills combined with excellent English communication abilities. The role involves coaching, motivating, and developing the team to ensure high productivity and engagement while maintaining a professional attitude in a target-driven atmosphere. Candidates must be comfortable working night shifts and demonstrate sound decision-making and problem-solving capabilities under pressure.
Responsibilities

Lead and manage a team of telesales/sales representatives.
Monitor daily, weekly, and monthly sales targets.
Track KPIs including conversions, transfers, sales, productivity, and attendance.
Coach and train team members to improve their sales performance.
Conduct regular performance reviews and provide constructive feedback.
Motivate the team to achieve and exceed assigned targets.
Monitor call quality and ensure campaign procedures are followed.
Maintain team discipline, attendance, and punctuality.
Identify underperforming agents and implement improvement plans.
Prepare daily and weekly performance reports for management.
Handle team-related issues and resolve problems efficiently.
Coordinate with management regarding campaign performance and requirements.
Build a positive, professional, and target-oriented sales environment.