Posted Jun 02, 2022 34 views
The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their needs. As a customer service representative you will often answer customer phone calls and emails, responding to customers’ questions and concerns.
Common responsibilities for customer service representatives:
- Listen to customers’ concerns, issues and questions
- Resolve customers’ concerns and answer customers’ questions to your best ability
- Maintain a positive attitude and calmly respond to customers’ complaints
- Open new customer accounts
- Recommend possible products to meet the customers’ needs
- Refer issues and questions to managers if necessary
- Prepare product and customer reports by gathering data collected during customer interactions
Skills and Qualifications
Some of the key skills for a customer service representative are:
- Personable and attentive
- Strong interpersonal skills
- Strong verbal communicator
- Familiar with the software used to connect with customers and gather their information
- Knowledge of applicable products and markets
Job Details
Park Zameen Town
Park Zameen Town is committed to helping investors and residents to make the right decisions when it comes to buying a property in Pakistan. As a trusted company, PZT offers an outstanding portfolio of plots, apartments, villas, and farmhouses to society. Our ongoing mission is to provide the highest level of service to our clients to help them when buying or selling. We aim to assist you in making the best real estate decision possible based on your needs.
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