Partner Success Manager

Motive is a leading technology company dedicated to empowering businesses that operate in the physical economy by providing tools that enhance safety, productivity, and profitability. Our platform integrates AI-powered applications with IoT hardware to automate vehicle and equipment tracking, driver safety, compliance, maintenance, and spend management. Serving over 120,000 customers across diverse industries such as transportation, logistics, construction, energy, agriculture, and retail, Motive is recognized as a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.

Key Responsibilities

Partner Management & Enablement:
Manage daily relationships with a portfolio of Installation Partners, acting as a trusted resource for guidance on installations, processes, tools, and expectations. Ensure partners remain updated on products, hardware, standard operating procedures, and installation standards. Support the onboarding process for new partners and technicians to ensure smooth integration.

Escalation & Issue Resolution:
Take ownership of partner-related escalations involving installation quality, scheduling, and payment issues. Collaborate with cross-functional teams to drive timely resolutions and maintain clear, consistent communication with partners throughout the escalation process. Identify recurring problems and report trends to leadership for continuous improvement.

Performance & Business Reviews:
Monitor partner performance metrics and operational KPIs. Prepare insights and assist in delivering Quarterly Business Reviews. Follow up on action items and commitments to ensure accountability and progress.

Cross-Functional Collaboration & Improvement:
Serve as the voice of partners within the organization, aligning expectations across teams including Product, Hardware, Support, Scheduling, Finance, and Customer Success. Contribute to process enhancements and the development of partner-facing resources to improve overall partner experience.

Required Qualifications

- Bachelor’s degree in Business Administration, Project Management, Sales, Marketing, or a related field.
- 2 to 4 years of experience in partner management, customer success, or operations.
- Proven experience working with third-party partners or service providers.
- Strong communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities effectively in a fast-paced environment.
- Strong proficiency in written and spoken English is required (Pakistan-based candidates).

Preferred Qualifications

- Experience in hardware installation, field services, or fleet/telematics industries.
- Background in handling escalations or operational issue resolution.
- Proficiency with Google Sheets and Google Slides for business analysis and communication.

What Success Looks Like

Success in this role means partners feel well-supported, informed, and aligned with Motive’s standards. Escalations are resolved promptly with a reduction in repeat issues, and partner performance shows continuous improvement over time.

Motive is committed to creating a diverse and inclusive workplace and is an equal opportunity employer welcoming candidates from various backgrounds, experiences, abilities, and perspectives. Candidates must be authorized to access products and technologies controlled under U.S. Export Administration Regulations. Some roles may require a non-compete agreement depending on jurisdiction and position.

All job postings correspond to current vacancies, and some interviews or training sessions may take place in person at one of Motive’s global offices.