Partner Success Manager

Motive is a leading technology company dedicated to enhancing the safety, productivity, and profitability of businesses that operate in the physical economy. By combining IoT hardware with AI-powered applications, Motive offers a comprehensive platform that automates vehicle and equipment tracking, driver safety, compliance, maintenance, and spend management. Serving over 120,000 customers across diverse industries such as transportation, logistics, construction, energy, agriculture, and public sector, Motive is recognized as a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.

Key Responsibilities

Partner Management & Enablement:
Manage daily relationships with a portfolio of Installation Partners, acting as a trusted resource for all aspects of installations, processes, tools, and expectations. Ensure partners remain up-to-date on products, hardware, standard operating procedures, and installation standards. Support the onboarding process for new partners and technicians.

Escalation & Issue Resolution:
Take ownership of partner-related escalations involving installation, quality, scheduling, and payment issues. Collaborate with cross-functional teams to ensure timely resolution and maintain clear communication with partners throughout the escalation process. Identify recurring problems and report trends to leadership for continuous improvement.

Performance & Business Reviews:
Monitor partner performance metrics and operational KPIs. Prepare insights and assist in delivering Quarterly Business Reviews. Follow up on action items and commitments made by partners to drive accountability and progress.

Cross-Functional Collaboration & Improvement:
Serve as the voice of the partner internally, aligning expectations across teams such as Product, Hardware, Support, Scheduling, Finance, and Customer Success. Contribute to process improvements and develop partner-facing resources to enhance overall collaboration and efficiency.

Required Qualifications

- Bachelor’s degree in Business Administration, Project Management, Sales, Marketing, or a related field.
- 2 to 4 years of experience in partner management, customer success, or operations.
- Proven experience working with third-party partners or service providers.
- Strong communication, organizational, and problem-solving skills.
- Ability to manage multiple priorities effectively in a fast-paced environment.
- Proficiency in written and spoken English is required (location: Pakistan).

Preferred Qualifications

- Experience in hardware installation, field services, or fleet/telematics industries.
- Background in handling escalations or operational issue resolution.
- Demonstrated proficiency with Google Sheets and Google Slides for business analysis and communication.

What Success Looks Like

Success in this role means partners feel well-supported, informed, and aligned with Motive’s standards. Escalations are resolved efficiently with fewer repeat issues, and partner performance shows consistent improvement over time.

Motive is committed to fostering a diverse and inclusive workplace and is an equal opportunity employer welcoming individuals from various backgrounds, experiences, abilities, and perspectives. Candidates must be authorized to access commodities and technologies controlled under U.S. Export Administration Regulations, as employees require access to Motive’s products and technology.

Please note that some roles may require execution of a non-compete agreement depending on location and position, with exceptions based on jurisdiction and job type. Interviews and training sessions may be conducted in person at one of Motive’s global offices.