Patient Access Coordinator

MBBS qualification is mandatory for this role. Candidates must have prior experience in the U.S. healthcare system and demonstrate clear, professional English communication skills. The Patient Access Coordinator will provide vital administrative and communication support within a remote healthcare environment. This position involves managing patient information, coordinating care workflows, organizing documentation, and acting as a liaison between patients, healthcare providers, labs, pharmacies, and administrative teams. The ideal candidate is empathetic, service-oriented, and able to maintain professionalism while working closely with doctors and patients.

Key Responsibilities
- Coordinate telehealth appointments, ensuring patient readiness, completion of forms, and verification of identification and documentation.
- Monitor patient messages, collect necessary information, and route requests following established protocols.
- Maintain accurate and organized patient records, notes, communications, and documentation within the Electronic Health Record (EHR) system.
- Manage lab orders and results by tracking, confirming receipt, uploading documentation, and notifying providers.
- Handle medication-related requests, including refill coordination with providers and pharmacies.
- Submit and track referral requests, document updates, and ensure timely follow-up.
- Conduct post-visit follow-ups, coordinating outstanding appointments and administrative tasks.
- Manage inboxes and task queues to ensure timely completion of activities.
- Facilitate communication between doctors, patients, specialists, labs, pharmacies, and administrative teams.
- Perform eligibility and benefits verification using EHR systems, payer portals, clearinghouses, and other channels.
- Verify coverage details such as copays, deductibles, coinsurance, and out-of-pocket maximums.
- Identify insurance requirements including prior authorizations, network restrictions, visit limits, exclusions, and payer-specific policies.
- Document eligibility, benefits, patient responsibility, and coverage requirements accurately.
- Initiate and manage prior authorization requests for procedures, services, imaging, durable medical equipment (DME), and medications.
- Gather clinical information, coding references, and supporting documentation necessary for prior authorizations.
- Maintain HIPAA-compliant documentation throughout all patient coordination activities.

Required Qualifications
- MBBS degree is mandatory.
- Experience working within the U.S. healthcare system and with U.S. doctors is required.
- Clear and professional English communication skills.
- Strong interpersonal and customer service skills with a warm, empathetic, and helpful approach.
- Ability to work in-office five days a week, Monday through Sunday, with two days off per week.
- Flexibility to work rotating schedules every two months and availability to work during all holidays except religious holidays.
- Basic understanding of medical terminology and healthcare workflows.
- Strong attention to detail and organizational skills.
- Ability to multitask and manage multiple patient-related requests simultaneously.
- Comfortable using EHR systems, payer portals, and healthcare communication tools.
- Knowledge of confidentiality standards and HIPAA-compliant handling of patient information.

Hiring Process
Candidates will undergo an application review, followed by an interview with an Edge representative. Successful applicants will complete onboarding and training before participating in client interviews. Once matched, candidates join the Edge Global Talent Community to contribute meaningfully to healthcare.

About Edge
Edge is dedicated to removing geographic barriers to employment by connecting exceptional global talent with healthcare and insurance industry employers in North America. The Edge Talent Network offers professionals the opportunity to unlock their potential, showcase their skills, and earn competitive wages.

Equal Opportunity Employer
Edge is committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected status.