Patient Care Coordinator

MBBS-qualified professionals with U.S. healthcare experience and clear English communication skills are invited to apply for the role of Patient Care Coordinator. This full-time, in-office position involves providing vital administrative and communication support within a remote healthcare environment. The coordinator will manage patient information, organize documentation, and act as a liaison among patients, doctors, administrative teams, labs, pharmacies, and other healthcare partners. The ideal candidate is empathetic, service-oriented, and capable of maintaining professionalism while working closely with healthcare providers and patients. The role requires flexibility with a rotating schedule every two months, working five days a week with two days off, including availability during all holidays except religious ones.

Key Responsibilities:
- Coordinate telehealth appointments, ensuring patient readiness, proper documentation, and identification.
- Monitor and triage patient messages, gathering necessary information and routing requests per protocol.
- Maintain accurate patient records, notes, and communications within the Electronic Health Record (EHR) system.
- Manage lab orders and results by tracking, confirming receipt, uploading documentation, and notifying providers.
- Handle medication-related requests such as refills, coordinating between providers and pharmacies.
- Submit and track referral requests, document updates, and ensure follow-through.
- Conduct post-visit follow-ups and coordinate outstanding appointments and administrative tasks.
- Manage inboxes, task queues, and follow-up activities to ensure timely completion.
- Facilitate communication among doctors, patients, specialists, labs, pharmacies, and administrative teams.
- Perform eligibility and benefits verification using EHR systems, payer portals, and clearinghouses.
- Verify insurance coverage details including copays, deductibles, coinsurance, and out-of-pocket maximums.
- Identify insurance requirements such as prior authorizations, network restrictions, visit limits, exclusions, and payer-specific policies.
- Document eligibility, benefits, patient responsibility, and coverage requirements accurately.
- Initiate and manage prior authorization requests for procedures, services, imaging, durable medical equipment (DME), and medications.
- Collect required clinical information, coding references, and supporting documentation for prior authorizations.
- Ensure all patient coordination activities are documented accurately, timely, and in compliance with HIPAA regulations.

Required Qualifications:
- MBBS degree is mandatory.
- Prior experience working with U.S. healthcare providers or doctors is required.
- Clear and professional English communication skills.
- Experience with eClinicalWorks (eCW) or similar EHR systems.
- Demonstrated warm, empathetic, and service-oriented approach.
- Ability to work five days per week with a rotating schedule every two months.
- Availability to work during all non-religious holidays.
- Comfortable working in an in-office environment.
- Strong interpersonal and customer service skills.
- Basic understanding of medical terminology and healthcare workflows.
- High attention to detail and strong organizational skills.
- Ability to multitask and manage multiple patient-related requests simultaneously.
- Knowledge of confidentiality and HIPAA-compliant handling of patient information.
- Flexibility and adaptability to schedule changes and holiday coverage.

Hiring Process:
Candidates will undergo an application review followed by an interview with an Edge representative. Successful applicants will complete onboarding and training before participating in client interviews tailored to specific healthcare needs. Upon final selection, candidates join the Edge Global Talent Community, contributing to a borderless healthcare workforce.

Edge is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, age, veteran status, or any other protected status.

At Edge, we strive to eliminate geographic barriers to employment by connecting exceptional global talent with North American healthcare and insurance organizations. Join us to unlock your potential, showcase your skills, and earn what you deserve in a supportive and dynamic community.