Patient Care Coordinator

MBBS-qualified professionals with U.S. healthcare experience and strong English communication skills are invited to apply for the role of Patient Care Coordinator at EDGE. This position involves providing vital administrative and communication support to healthcare providers within a remote healthcare setting. The Patient Care Coordinator will manage patient information, coordinate care workflows, organize documentation, and act as a liaison between patients, doctors, administrative teams, labs, pharmacies, and other healthcare partners. The ideal candidate is empathetic, service-oriented, and able to maintain professionalism while effectively communicating with both patients and healthcare providers.

Key Responsibilities

- Coordinate telehealth appointments, ensuring patient readiness, proper documentation, and identification.
- Monitor patient messages, collect relevant information, and route requests following established protocols.
- Maintain accurate and organized patient records, notes, communications, and documentation within the Electronic Health Record (EHR) system.
- Manage lab orders and results, including tracking, confirming receipt, uploading documentation, and notifying providers.
- Handle medication-related requests such as refills, coordinating with providers and pharmacies.
- Submit and track referrals, document updates, and ensure timely follow-through.
- Conduct post-visit follow-ups and coordinate outstanding appointments and administrative tasks.
- Manage inboxes, task queues, and follow-up activities to ensure timely completion.
- Facilitate communication between doctors, patients, specialists, labs, pharmacies, and administrative teams.
- Perform eligibility and benefits verification through EHR systems, payer portals, clearinghouses, and other channels.
- Verify insurance coverage details including copays, deductibles, coinsurance, and out-of-pocket maximums.
- Identify insurance requirements such as prior authorizations, network restrictions, visit limits, exclusions, and payer-specific policies.
- Document eligibility, benefits, patient responsibilities, and coverage requirements accurately.
- Initiate and manage prior authorization requests for procedures, services, imaging, durable medical equipment (DME), and medications.
- Gather clinical information, coding references, and supporting documentation for prior authorizations.
- Maintain HIPAA-compliant documentation throughout all patient coordination activities.

Required Qualifications

- MBBS degree is mandatory.
- Prior experience working with U.S. healthcare providers or doctors is required.
- Clear and professional English communication skills.
- Experience using eClinicalWorks (eCW) or similar EHR systems.
- Demonstrated helpful, warm, empathetic, and service-oriented approach.
- Ability to work five days per week, Monday through Sunday, with two days off weekly.
- Flexibility to adapt to schedule rotations every two months.
- Availability to work during all non-religious holidays.
- Comfortable working in an in-office environment.
- Strong interpersonal and customer service skills.
- Basic understanding of medical terminology and healthcare workflows.
- Excellent attention to detail and organizational abilities.
- Ability to multitask and manage multiple patient-related requests simultaneously.
- Knowledge of confidentiality and HIPAA-compliant handling of patient information.

Preferred Qualifications and Benefits

While not explicitly listed, candidates who demonstrate adaptability to rotating schedules and holiday coverage will thrive in this role. EDGE offers a dynamic work environment where you will be part of a mission-driven organization focused on connecting top global talent with the U.S. healthcare and insurance industries. This full-time, in-office position requires a commitment to professionalism, accuracy, and compassionate patient care.

EDGE is committed to creating a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected status.

The hiring process includes application review, interviews with EDGE representatives, client interviews following onboarding and training, and final selection to join the EDGE Global Talent Community. This role offers an opportunity to make a meaningful impact in healthcare by supporting seamless patient care coordination within a borderless global network.